topic Re: Importing App not working in Endpoint Security

Importing App not working

BobMacco — Tue, 21 Jul 2020 06:27:54 GMT

Hi All,

I have been trying to import the app Scootle into my network. I can choose which VPP account to import from, and then I can select the app (there are 150 licenses available) but when I hit import Meraki no longer asks me to save and nothing happens.

Re: Importing App not working

philemonkitsao97931 — Tue, 21 Jul 2020 09:23:44 GMT

hi @BobMacco maybe if you can follow the link of below of one with the almost similar issue you may also be assisted

https://community.meraki.com/t5/Endpoint-Management-Systems/Import-from-VPP-greyed-out-In-Manage-gt-Apps/m-p/61486#M5470

Re: Importing App not working

BlakeRichardson — Tue, 21 Jul 2020 20:32:25 GMT

@BobMacco I've used the import function a couple of times however I find manually apps has always worked for me.

Re: Importing App not working

BobMacco — Wed, 22 Jul 2020 04:39:03 GMT

Hi,

Thanks for your reply. when I click import I can then select the licensed iOS option and I can then choose my network and I can then also select the app I want to import. When I then click import after that the import window closes. What used to happen after that was a small window with "cancel" or "save" would pop up, then the new app would be in the list. The "cance" or "save" pop up now does not appear.

Re: Importing App not working

philemonkitsao97931 — Wed, 22 Jul 2020 07:20:46 GMT

@BobMacco in that case you will have to contact support team and sort out that issue for you

Re: Importing App not working

vassallon — Wed, 22 Jul 2020 14:16:26 GMT

@BobMacco

I know that sometimes when I add a new app, it doesn't always show up but if I scroll to the bottom of the page the save button is there.

Re: Importing App not working

BobMacco — Tue, 28 Jul 2020 05:35:49 GMT

Hi, thanks. I tried this optuon and it still didn't do anything. I have now gone through the "add App" button instead.