https://community.cisco.com/t5/endpoint-security/apple-mdm/m-p/5454331#M13883 <P>I have a device (iPad/ Apple School Manager) that I need to essentially do a factory reset but I want to make sure I do not eat up a license? I have removed any paid app licences. Do I reclaim the MDM license before I "Erase Device"?</P> Thu, 28 Aug 2025 16:55:27 GMT ccan1 2025-08-28T16:55:27Z https://community.cisco.com/t5/endpoint-security/apple-mdm/m-p/5454331#M13883 <P>I have a device (iPad/ Apple School Manager) that I need to essentially do a factory reset but I want to make sure I do not eat up a license? I have removed any paid app licences. Do I reclaim the MDM license before I "Erase Device"?</P> Thu, 28 Aug 2025 16:55:27 GMT https://community.cisco.com/t5/endpoint-security/apple-mdm/m-p/5454331#M13883 ccan1 2025-08-28T16:55:27Z https://community.cisco.com/t5/endpoint-security/apple-mdm/m-p/5454332#M13884 <P>You can just delete it out of systems manager to clear out the Meraki license usage. </P> Thu, 28 Aug 2025 17:03:01 GMT https://community.cisco.com/t5/endpoint-security/apple-mdm/m-p/5454332#M13884 mloraditch 2025-08-28T17:03:01Z https://community.cisco.com/t5/endpoint-security/apple-mdm/m-p/5454333#M13885 <P>If you simply need to reset the device because of an issue I would use the erase command with the dashboard and then go through the setup steps on the device.</P><P>If you are going to set it up for a new user / different purpose use the erase device and then adjust the tags in SM accordingly.</P><P>If you are retiring the iPad use the erase option and then delete it out of the dashboard which free up the SM license. </P> Thu, 28 Aug 2025 20:41:53 GMT https://community.cisco.com/t5/endpoint-security/apple-mdm/m-p/5454333#M13885 BlakeRichardson 2025-08-28T20:41:53Z