topic Re: Apple configurator in Endpoint Security

Apple configurator

Kathy3530 — Mon, 02 Feb 2026 12:49:22 GMT

I am attempting to add Meraki management to ipads using the Apple configurator. I have followed the instructions to create the account in the configurator, but when I attach an Ipad and run execute the process, these are the messages I get:

An unexpected error has occurred with Ipad Profile installation failed. A connect to the server could not be established.

profile:meraki_sm_mdm.mobileconfig: the selected profile does not contain a WI-Fi payload

Provisional enrollment failed. the cloud configuration server could not be verified

I opened a case in the dashboard, but I am not getting this resolved. Has anyone else had this issue with a solution?

Re: Apple configurator

aleabrahao — Mon, 02 Feb 2026 13:05:07 GMT

isco Meraki’s Mobile Device Management product Meraki Systems Manager (SM) has reached End-of-Sale. For more information or timeline details for End-Of-Sales (EOS), End-Of-Support (EOST), and/or End-Of-Life (EOL) please see the End-Of-Life Policy, and/or the End-of-Life (EOL) Products and Dates knowledge base article.

https://documentation.meraki.com/Platform_Management/SM_-_Endpoint_Management/Product_Information/Meraki_Systems_Manager_EOL_Migration

Re: Apple configurator

Arthur Dent — Mon, 02 Feb 2026 13:22:22 GMT

Whilst most Apple processes are well thought out, managing devices manually using Apple Configurator are, shall we say, sub optimal.

Whilst you have your devices connected, I would try to either:

1. Provision them with a wifi profile, or;

2. as part of your blueprint, if using one, or provisioning workflow, include a wifi profile

Apple make the assumption that you'll want to streamline the device setup (including MDM enrollment), which includes getting the device online.

Re: Apple configurator

Kathy3530 — Mon, 02 Feb 2026 16:00:06 GMT

Thank you for the advice. The issue I have when I download the wifi profile from the dashboard, I get an error message:

profile:meraki_sm_mdm.mobileconfig: the selected profile does not contain a WI-Fi payload

Is there something more I need to do before clicking the download button ?

Re: Apple configurator

Arthur Dent — Mon, 02 Feb 2026 16:15:34 GMT

I'd raise a case, @Kathy3530 You're support engineer will have much greater visibility than I have!

Re: Apple configurator

Kathy3530 — Mon, 02 Feb 2026 20:43:43 GMT

Thanks for your help. I am just waiting for answer. They are not the fastest to respond. Just thought there may be some other things I could try. Happy Ground Hogs day!

Re: Apple configurator

BlakeRichardson — Mon, 02 Feb 2026 20:57:07 GMT

@Kathy3530 Have you got Wifi settings included in the overall settings you are pushing to the devices?