topic Hello Team, in Endpoint Security

FireAMP uninstall

jbelferi — Fri, 21 Feb 2020 05:01:38 GMT

I have FireAMP on my machine which I think may have been installed as part of AnyConnect (?). I would like to uninstall it in order to troubleshoot other issues I'm having. The uninstall is prompting for a password, but I never recall setting up a password to begin with (as I didn't specifically install FireAMP either). How do I go about uninstalling the product? I have uninstalled AnyConnect, but this did not uninstall FireAMP.

Hello Team,

Jetsy Mathew — Mon, 22 Aug 2016 14:42:08 GMT

Hello Team,

See if the following link helps you.

http://www.cisco.com/c/en/us/support/docs/security/sourcefire-fireamp-endpoints/118588-technote-fireamp-00.html

Rate and correct if the post helps you.

Regards

Jetsy

Hello,

majacob2 — Mon, 22 Aug 2016 14:58:38 GMT

Hello,

You will need to reach out to the network admin or the person that administers the VPN/Security policy for your organization and have them uninstall the product using the connector protect password. You can uninstall it from the Windows control panel for Add/Remove programs, but you will still need the connector password in order to do that. As far as stopping the service, you would need the password for that as well. I can help you remove the connector if you are not able to contact the organization's admin for this if you can open a TAC case. I am an AMP engineer in TAC and I can assist you in removing the connector if needed.

Best regards,

Matt Jacobs

FireAMP TAC SME

Thanks Matt, but this is on

jbelferi — Mon, 22 Aug 2016 17:21:45 GMT

Thanks Matt, but this is on my personal lap top. It doesn't look like my id can open a TAC case if this is the link for it:

https://tools.cisco.com/ServiceRequestTool/create/launch.do

Thanks Jetsy, I have seen

jbelferi — Mon, 22 Aug 2016 17:24:56 GMT

Thanks Jetsy, I have seen this link before and tried to disable the service. I also tried the net command as administrator but it says the requested pause, continue, or stop is not valid for this service. The GUI tool requests a password, which I don't have and don't remember ever being prompted to create.

If you can generate a

majacob2 — Tue, 23 Aug 2016 12:51:23 GMT

If you can generate a diagnostic file (http://www.cisco.com/c/en/us/support/docs/security/sourcefire-fireamp-endpoints/118228-technote-fireamp-00.html ) and email it to me, I can try to assist as best I can. Please include the company you were connecting to when you had the AMP Connector pushed out and I will help you as best I can. majacob2[at]cisco[dot]com.

Regards,

Matt J

Thanks Matt,

jbelferi — Tue, 23 Aug 2016 13:53:10 GMT

Thanks Matt,

I have sent the file via OneDrive since it was a little too large for my email providers to accept. Thanks in advance for any help you can provide.

John

Just following up on this.

kkozielec — Tue, 21 Mar 2017 00:34:54 GMT

Just following up on this.

I know this is old but I may have found a way to resolve this issue. Any chance you still have the original files? Specifically the policy.xml located in the fireamp directory?

Re: FireAMP uninstall

ammarhayder — Sun, 24 Dec 2017 07:04:45 GMT