https://community.cisco.com/t5/endpoint-security/cisco-fireamp-endpoint-update-is-not-happening/m-p/3384776#M5149 <P>Hi Team,</P> <P>&nbsp;</P> <P>We are using FireAMP private cloud and trying to upgrade the FireAMP Connector version from 4.1 to 5.1, option enabled is to Ask For Reboot before upgrade. But for some reason the same is not happening and getting the below error in the log,</P> <P>&nbsp;</P> <P>Error Code : 3240165378<BR />Description : Unable to download connectors update information</P> <P>&nbsp;</P> <P>At the same time when we set the option to Force Reboot the same is working without any issues.</P> <P><BR />Kindly requesting your assistance on this.</P> <P>&nbsp;</P> <P>Thank you,</P> <P>Vishnu</P> Fri, 21 Feb 2020 05:05:42 GMT sreejith_r 2020-02-21T05:05:42Z https://community.cisco.com/t5/endpoint-security/cisco-fireamp-endpoint-update-is-not-happening/m-p/3384776#M5149 <P>Hi Team,</P> <P>&nbsp;</P> <P>We are using FireAMP private cloud and trying to upgrade the FireAMP Connector version from 4.1 to 5.1, option enabled is to Ask For Reboot before upgrade. But for some reason the same is not happening and getting the below error in the log,</P> <P>&nbsp;</P> <P>Error Code : 3240165378<BR />Description : Unable to download connectors update information</P> <P>&nbsp;</P> <P>At the same time when we set the option to Force Reboot the same is working without any issues.</P> <P><BR />Kindly requesting your assistance on this.</P> <P>&nbsp;</P> <P>Thank you,</P> <P>Vishnu</P> Fri, 21 Feb 2020 05:05:42 GMT https://community.cisco.com/t5/endpoint-security/cisco-fireamp-endpoint-update-is-not-happening/m-p/3384776#M5149 sreejith_r 2020-02-21T05:05:42Z