topic Re: Exploit Prevention failed to initialize and is not working as expected. Please contact support in Endpoint Security

Exploit Prevention failed to initialize and is not working as expected. Please contact support

Pruthvirajnasagoni89418 — Wed, 03 Jun 2020 09:20:48 GMT

Hello All,

i am using Amp connector version as : 7.1.5.11523 and operating system : windows 10 , where i am seeing some events as below on few machines , what actually it was referring to and how to resolve it

Re: Exploit Prevention failed to initialize and is not working as expected. Please contact support

Troja007 — Wed, 03 Jun 2020 10:39:04 GMT

Hello @Pruthvirajnasagoni89418,

have seen this error on two machines in my environment. Had no time to investigate the issue. Best way would be to open a TAC case adding a support bundle.

You can message me to assist you with the TAC case.

Greetings,

Thorsten

Re: Exploit Prevention failed to initialize and is not working as expected. Please contact support

Pruthvirajnasagoni89418 — Wed, 03 Jun 2020 10:54:03 GMT

Thank you for the prompt reply roja, Any guess what should be case ? i will open case

Re: Exploit Prevention failed to initialize and is not working as expected. Please contact support

Troja007 — Fri, 05 Jun 2020 09:42:16 GMT

Hello @Pruthvirajnasagoni89418,

did a short check, in my environment the upgrade to version 7.2.7 solved all exPrev issues.

Greetings,

Thorsten

Re: Exploit Prevention failed to initialize and is not working as expected. Please contact support

Pruthvirajnasagoni89418 — Tue, 16 Jun 2020 10:57:43 GMT

Hi Roja,

I see still error even i upgraded (

Exploit Prevention failed to start and is not working as expected. Please contact support

7.2.7.11687

Re: Exploit Prevention failed to initialize and is not working as expected. Please contact support

Matthew Franks — Tue, 16 Jun 2020 12:12:51 GMT

Are you using any other antivirus software on the endpoint? These can sometimes cause conflicts due to how Exploit Prevention and other software are attempting to interact with the system's memory. If you are, please attempt to run AMP with the other AV uninstalled to see if the issue persists. If that resolves it, you can continue that way or open a TAC case to try to resolve the conflict.

Thanks,

Matt