https://community.cisco.com/t5/endpoint-security/exlcusion-for-hidden-folder/m-p/4280976#M5963 <P>Is it possible to exclude hidden folders in Cisco AMP? We have app developers who create windows 10 apps and these apps run from <SPAN class="datum long_words">program files-&gt;windowsapps. I tried to exclude this folder as Path in the exclusions folder but when we try to run the application they automatically crash. We have noticed that turning off TETRA allows the application to run without issue, but we don't want to disable TETRA in our environment.</SPAN></P> Wed, 27 Jan 2021 22:35:24 GMT PaulMartinez24173 2021-01-27T22:35:24Z https://community.cisco.com/t5/endpoint-security/exlcusion-for-hidden-folder/m-p/4280976#M5963 <P>Is it possible to exclude hidden folders in Cisco AMP? We have app developers who create windows 10 apps and these apps run from <SPAN class="datum long_words">program files-&gt;windowsapps. I tried to exclude this folder as Path in the exclusions folder but when we try to run the application they automatically crash. We have noticed that turning off TETRA allows the application to run without issue, but we don't want to disable TETRA in our environment.</SPAN></P> Wed, 27 Jan 2021 22:35:24 GMT https://community.cisco.com/t5/endpoint-security/exlcusion-for-hidden-folder/m-p/4280976#M5963 PaulMartinez24173 2021-01-27T22:35:24Z https://community.cisco.com/t5/endpoint-security/exlcusion-for-hidden-folder/m-p/4284146#M5968 <P>Excluding hidden (C:\Example\.myHiddenDirectory) paths is supported on AMP4Endpoints. Maybe the issue is related to some temp. files that are being created by the programs. I would suggest reviewing the following tech-note which explains exclusion best practices in detail&nbsp;<A href="https://www.cisco.com/c/en/us/support/docs/security/amp-endpoints/213681-best-practices-for-amp-for-endpoint-excl.html#anc12" target="_blank" rel="noopener">https://www.cisco.com/c/en/us/support/docs/security/amp-endpoints/213681-best-practices-for-amp-for-endpoint-excl.html#anc12 </A>and if you still encounter the issue I would suggest using the AmpHealthChecker to check what exactly is going on (<A href="https://github.com/CiscoSecurity/amp-05-health-checker-windows" target="_blank" rel="noopener">https://github.com/CiscoSecurity/amp-05-health-checker-windows</A>).<BR /><BR />Hope that helps</P> Tue, 02 Feb 2021 12:09:38 GMT https://community.cisco.com/t5/endpoint-security/exlcusion-for-hidden-folder/m-p/4284146#M5968 Oliver Kaiser 2021-02-02T12:09:38Z