topic AMP Endpoint - Outlook - Adobe Subscription verification in Endpoint Security

AMP Endpoint - Outlook - Adobe Subscription verification

MikSwe — Mon, 24 May 2021 09:30:32 GMT

Hi all,

We are having an issue with verifying the subscription status of Adobe Acrobat when opening PDFs in protected mode from Outlook, with AMP disabled it works. Opening PDF documents from explorer och any other application with AMP enabled works without any issues.

The message displayed by Acrobat is "We can't verify you subscription status." and i found a similar issue with another security application where all files in protected mode (not only opened from Outlook) has problems verifying against Adobe servers https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html

Any takers on how to resolve this issue?

/Regards

Mikael

Re: AMP Endpoint - Outlook - Adobe Subscription verification

danphill — Mon, 24 May 2021 11:37:56 GMT

AMP for Endpoints Windows Connector Policy . ... You will need to check the Device Trajectory and Events for that Connector to find .

Re: AMP Endpoint - Outlook - Adobe Subscription verification

m.keijbets — Mon, 11 Oct 2021 14:56:37 GMT

Danphill,

Could you maybe describe in detail how you fixed this (in the online portal of amp)? I have the same issue and it's driving me crazy.

Re: AMP Endpoint - Outlook - Adobe Subscription verification

stevenvpns — Wed, 06 Apr 2022 12:56:42 GMT

Dan Phil Did you give it a try on this? But Guess what I have read something in a article that actually worked. Learn more:

Re: AMP Endpoint - Outlook - Adobe Subscription verification

imedwardleon — Tue, 12 Apr 2022 19:01:57 GMT

What has worked for you on that.?