topic Re: Cisco Endpoint causing our application to crash in Endpoint Security

Cisco Endpoint causing our application to crash

krishnananda.baliga — Thu, 28 Oct 2021 15:51:30 GMT

Hi, I am not sure if this is the right avenue for it.

My name is Krishna and I am a Product Owner for a Remote Access solutions provider. I would like to discuss a possible interaction of our software with the endpoint security software leading to a crash and also how to handle it.

Could you kindly reach out to me at the earliest?

Regards,

Krishna

Re: Cisco Endpoint causing our application to crash

Ken Stieers — Thu, 28 Oct 2021 16:32:34 GMT

Run amp on the box, enable debug logging.
Grab the debug logs. Grab the diag analyzer from Cisco's github here: https://github.com/CiscoSecurity/amp-05-windows-tune
This will show you what AMP is seeing/grabbing.
Publish exclusions for your app.

Re: Cisco Endpoint causing our application to crash

ChethanChandra — Wed, 03 Nov 2021 02:51:25 GMT

Hi Krishna, were you able to fix this issue?

Re: Cisco Endpoint causing our application to crash

krishnananda.baliga — Wed, 03 Nov 2021 08:19:57 GMT

Hi Chethan,

Thanks for your response. We were trying out Ken's solution. We got the logs and narrowed it down. Now we are figuring out how to fix it with the information.

Regards,

Krishna

Re: Cisco Endpoint causing our application to crash

krishnananda.baliga — Wed, 03 Nov 2021 08:21:33 GMT

Hello Ken,
Thanks for the reply. We are trying your suggestion out currently. As we don't have access to Cisco Endpoint security, we are coordinating with our customers who have it installed to study the interactions.

Regards,

Krishna