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    <title>topic Re: AMP Status Disconnected in Endpoint Security</title>
    <link>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4536787#M6629</link>
    <description>&lt;P&gt;Hi,&amp;nbsp;&lt;/P&gt;&lt;P&gt;Make sure AMP is not opened by another user on the same server. If there is more than one user session&amp;nbsp;&lt;/P&gt;&lt;P&gt;Stop AMP Service&lt;/P&gt;&lt;P&gt;End AMP process run by the other user.&lt;/P&gt;&lt;P&gt;Start AMP service again.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;This worked with me on some Windows servers.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 24 Jan 2022 07:10:21 GMT</pubDate>
    <dc:creator>mallaith</dc:creator>
    <dc:date>2022-01-24T07:10:21Z</dc:date>
    <item>
      <title>AMP Status Disconnected</title>
      <link>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4421763#M6179</link>
      <description>&lt;P&gt;Greetings!&lt;/P&gt;&lt;P&gt;I'm having issues with one server in particular where AMP is disconnected and states it can't connect to the internet.&lt;BR /&gt;In the SFC.exe.log file I can see these errors, assuming this is the problem. I have monitored the traffic leaving the server and I'm not seeing any blocks or denies.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;ERROR: [AMPKIT-WIN][http_client.c@1051]: async request failed (Couldn't connect to server) to &lt;A href="https://enrolment.amp.cisco.com/domains" target="_blank" rel="noopener"&gt;https://enrolment.amp.cisco.com/domains&lt;/A&gt;&lt;BR /&gt;&lt;BR /&gt;ERROR: [AMPKIT-WIN][http_client.c@1011]: GET request &lt;A href="https://enrolment.amp.cisco.com/domains" target="_blank" rel="noopener"&gt;https://enrolment.amp.cisco.com/domains&lt;/A&gt; failed (7): Couldn't connect to server (Failed to connect to enrolment.amp.cisco.com port 443: Timed out)&lt;BR /&gt;&lt;BR /&gt;ERROR: [AMPKIT-WIN][http_client.c@1051]: async request failed (Couldn't connect to server) to &lt;A href="https://mgmt.amp.cisco.com/health/" target="_blank" rel="noopener"&gt;https://mgmt.amp.cisco.com/health/&lt;/A&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Version: 7.3.13.20165&lt;/P&gt;</description>
      <pubDate>Tue, 22 Jun 2021 13:26:24 GMT</pubDate>
      <guid>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4421763#M6179</guid>
      <dc:creator>itguy1024</dc:creator>
      <dc:date>2021-06-22T13:26:24Z</dc:date>
    </item>
    <item>
      <title>Re: AMP Status Disconnected</title>
      <link>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4425401#M6185</link>
      <description>&lt;P&gt;Any thoughts?&lt;/P&gt;</description>
      <pubDate>Tue, 29 Jun 2021 12:53:44 GMT</pubDate>
      <guid>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4425401#M6185</guid>
      <dc:creator>itguy1024</dc:creator>
      <dc:date>2021-06-29T12:53:44Z</dc:date>
    </item>
    <item>
      <title>Re: AMP Status Disconnected</title>
      <link>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4426244#M6191</link>
      <description>&lt;P&gt;Hello&amp;nbsp;&lt;a href="https://community.cisco.com/t5/user/viewprofilepage/user-id/498314"&gt;@itguy1024&lt;/a&gt;,&lt;BR /&gt;just to figure out if there is a local defect with with policy file, you can do the following.&lt;/P&gt;
&lt;OL&gt;
&lt;LI&gt;Download the policy.xml file from a policy&lt;/LI&gt;
&lt;LI&gt;Stop the connector service and replace the file in the installation directory of the connector&lt;/LI&gt;
&lt;LI&gt;Start the Secure Endpoint service&lt;/LI&gt;
&lt;/OL&gt;
&lt;P&gt;Greetings,&lt;BR /&gt;Thorsten&lt;/P&gt;</description>
      <pubDate>Wed, 30 Jun 2021 16:53:16 GMT</pubDate>
      <guid>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4426244#M6191</guid>
      <dc:creator>Troja007</dc:creator>
      <dc:date>2021-06-30T16:53:16Z</dc:date>
    </item>
    <item>
      <title>Re: AMP Status Disconnected</title>
      <link>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4426263#M6193</link>
      <description>&lt;P&gt;&lt;a href="https://community.cisco.com/t5/user/viewprofilepage/user-id/547768"&gt;@Troja007&lt;/a&gt;thanks for the suggestions. I tried that but unfortunately it did not help.&lt;/P&gt;</description>
      <pubDate>Wed, 30 Jun 2021 17:15:32 GMT</pubDate>
      <guid>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4426263#M6193</guid>
      <dc:creator>itguy1024</dc:creator>
      <dc:date>2021-06-30T17:15:32Z</dc:date>
    </item>
    <item>
      <title>Re: AMP Status Disconnected</title>
      <link>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4535918#M6627</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;A href="https://community.cisco.com/t5/user/viewprofilepage/user-id/498314" target="_self"&gt;&lt;SPAN class=""&gt;itguy1024&lt;/SPAN&gt;&lt;/A&gt;&lt;/P&gt;&lt;P&gt;Have you found any solution for the issue. I am experiencing the same issue.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jan 2022 16:44:16 GMT</pubDate>
      <guid>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4535918#M6627</guid>
      <dc:creator>Chekol Retta</dc:creator>
      <dc:date>2022-01-21T16:44:16Z</dc:date>
    </item>
    <item>
      <title>Re: AMP Status Disconnected</title>
      <link>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4535927#M6628</link>
      <description>&lt;P&gt;Only thing that helped us with this problem was to upgrade connectors to 7.5.1, all olders version still have problems. After upgrade to 7.5.1 we havent noticed any disconnected service on those machines, other servers with olders versions are still hit by disconnect problem&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;BR&lt;/P&gt;&lt;P&gt;Marcel&lt;/P&gt;</description>
      <pubDate>Fri, 21 Jan 2022 16:55:16 GMT</pubDate>
      <guid>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4535927#M6628</guid>
      <dc:creator>jmarcel2</dc:creator>
      <dc:date>2022-01-21T16:55:16Z</dc:date>
    </item>
    <item>
      <title>Re: AMP Status Disconnected</title>
      <link>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4536787#M6629</link>
      <description>&lt;P&gt;Hi,&amp;nbsp;&lt;/P&gt;&lt;P&gt;Make sure AMP is not opened by another user on the same server. If there is more than one user session&amp;nbsp;&lt;/P&gt;&lt;P&gt;Stop AMP Service&lt;/P&gt;&lt;P&gt;End AMP process run by the other user.&lt;/P&gt;&lt;P&gt;Start AMP service again.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;This worked with me on some Windows servers.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 24 Jan 2022 07:10:21 GMT</pubDate>
      <guid>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4536787#M6629</guid>
      <dc:creator>mallaith</dc:creator>
      <dc:date>2022-01-24T07:10:21Z</dc:date>
    </item>
    <item>
      <title>Re: AMP Status Disconnected</title>
      <link>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4536804#M6630</link>
      <description>&lt;P&gt;Hello&amp;nbsp;&lt;a href="https://community.cisco.com/t5/user/viewprofilepage/user-id/498314"&gt;@itguy1024&lt;/a&gt;,&lt;BR /&gt;two things I just wanted to mention, as there is no info that the issue is solve.&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;What is the output of the connectivity tool? any Errors shown there?&lt;/LI&gt;
&lt;LI&gt;There might be an issue if a specific RootCA is missing.&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;Greetings, Thorsten&lt;/P&gt;</description>
      <pubDate>Mon, 24 Jan 2022 08:02:19 GMT</pubDate>
      <guid>https://community.cisco.com/t5/endpoint-security/amp-status-disconnected/m-p/4536804#M6630</guid>
      <dc:creator>Troja007</dc:creator>
      <dc:date>2022-01-24T08:02:19Z</dc:date>
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