topic Re: AMP for Endpoints - Can't Delete Connectors from Console in Endpoint Security

AMP for Endpoints - Can't Delete Connectors from Console

ITandCoffee — Thu, 09 Sep 2021 16:07:35 GMT

Hi Cisco Community,

I'm currently unable to delete connectors from the console (old, inactive, etc.). The console states the connectors have been deleted, however they are not. I have double checked my permissions to verify I'm still an admin, but I'm unsure of what else I can do.

Any ideas?

Thanks!

Re: AMP for Endpoints - Can't Delete Connectors from Console

Wojciech Cecot — Mon, 13 Sep 2021 08:09:58 GMT

Hello,

DevOps team is aware about that and currently working on a fix, there is no official date, but tentative early this week.

-Wojciech

Re: AMP for Endpoints - Can't Delete Connectors from Console

javed.hashmi — Thu, 31 Mar 2022 13:58:20 GMT

Any update on this as i believe it's still not available !!!

Re: AMP for Endpoints - Can't Delete Connectors from Console

Ken Stieers — Thu, 31 Mar 2022 14:36:16 GMT

Delete connectors? Or UNINSTALL connectors.
Deleting works... but if they're still installed on the endpoint, they'll come back.

Re: AMP for Endpoints - Can't Delete Connectors from Console

javed.hashmi — Thu, 31 Mar 2022 14:41:45 GMT

Yes so if it cannot be deleted there is no way to avoid licenses consumption specially in case of remote /home users !!!

Re: AMP for Endpoints - Can't Delete Connectors from Console

David Janulik — Mon, 04 Apr 2022 13:34:15 GMT

Hello,

you should use API to delete ununsed connectors. However if the connector hits the cloud again, the reregister request activates the object in the DB.

Example of API delete request:

cURL Edit, then copy and paste on your terminal

curl -X DELETE \
-H 'accept: application/json' \
-H 'content-type: application/json' \
-H 'accept-encoding: identity' \
--compressed -H 'Accept-Encoding: gzip, deflate' \
-u YOUR_API_CLIENT_ID \
'https://api.amp.cisco.com/v1/computers/bad2c522-3052-4d75-93a0-832d6283c299'

Source:

https://api-docs.amp.cisco.com/api_actions/details?api_action=DELETE+%2Fv1%2Fcomputers%2F%7B%3Aconnector_guid%7D&api_host=api.amp.cisco.com&api_resource=Computer&api_version=v1

Re: AMP for Endpoints - Can't Delete Connectors from Console

Ken Stieers — Mon, 04 Apr 2022 14:26:21 GMT

Deleting from the console isn't the real problem.
The lack of uninstall/permanently remove from the console is.