topic Re: anyconnect-win-4.7.02036 cannot install in windows 11 in Endpoint Security

anyconnect-win-4.7.02036 cannot install in windows 11

Kasun Bandara — Sat, 11 Jun 2022 17:56:31 GMT

Hello all,

in windows 11 latest update, any connect 4.7.02036 fails to install with following message. error comes at mid of setup and rollbacks after error.

thanks for your suggestions.

Re: anyconnect-win-4.7.02036 cannot install in windows 11

Rob Ingram — Sat, 11 Jun 2022 18:00:14 GMT

Hi @Kasun Bandara Windows 11 support was introduced in AnyConnect 4.9, so I doubt it will work with 4.7.

I suggest try installing 4.9 or even better 4.10.

Re: anyconnect-win-4.7.02036 cannot install in windows 11

Ken Stieers — Sat, 11 Jun 2022 18:35:19 GMT

Upgrade to Anyconnect 4.10

Re: anyconnect-win-4.7.02036 cannot install in windows 11

Kasun Bandara — Sun, 12 Jun 2022 05:24:22 GMT

@Rob Ingram @Ken Stieers I have tried 4.9 and 4.10 installers but still getting same issue. any idea where to check?

i see below log in event viewer.

Product: Cisco AnyConnect Secure Mobility Client -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VACon64_ndis6_Install, location: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe, command: -install "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf" VPNVA

Re: anyconnect-win-4.7.02036 cannot install in windows 11

Kasun Bandara — Sun, 12 Jun 2022 16:12:48 GMT

With big digging in to logs i have resolved the case.

1. checking event logs only gave me below message.

2. then refreshed root certificated which may block unsigned/expired drivers

https://social.technet.microsoft.com/Forums/security/en-US/9fad8d58-09fc-4143-95ee-0538a9373818/ssms-install-error-code-a-certificate-was-explicitly-revoked-by-its-issuer-0x800b010c?forum=sqltools

3. next step was to check drivers installation logs. and found below things.

inf: Image Path = \SystemRoot\System32\drivers\vpnva64-6.sys
inf: Display Name = Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
inf: Group = NDIS
!!! inf: Failed to query service configuration. Error = 0x00000002
inf: {Add Service: exit(0x00000002)}
inf: {Configure Driver: exit(0x00000002)}
!!! sto: Failed to configure driver package. Error = 0x00000002

-------------------------------------------------------------- and

dvi: {Writing Device Properties}
dvi: Strong Name=oem21.inf:573bd3b1d858e0ac:Cisco.ndi.NTamd64:4.7.3045.0:vpnva
dvi: {Writing Device Properties - Complete}
inf: AddService=vpnva,2,vpnva.Service.NTamd64 (vpnva-6.inf line 56)
!!! dvi: Add Service: Failed to get configuration of service 'vpnva'.
!!! dvi: Error 2: The system cannot find the file specified.
!!! dvi: Error while installing services.
!!! dvi: Error 2: The system cannot find the file specified.
!!! dvi: Cleaning up failed installation
!!! dvi: Error 2: The system cannot find the file specified.
dvi: {Install DEVICE exit (0x00000002)}
!!! dvi: Cleaning up failed installation (00000002)

4. checking driver store file repository gave some hints about old drivers installed for same name. then removed them using pnputil.

https://thegeekpage.com/clean-driverstore-filerepository/

5. after deleting old drivers. shutdown pc and start again.

6. 😁 installation success. i tested 4.7,4.9 and 4.10 in windows 11

Re: anyconnect-win-4.7.02036 cannot install in windows 11

MHM Cisco World — Sun, 12 Jun 2022 16:15:30 GMT

Thanks alot friend for sharing solution

Thanks

Re: anyconnect-win-4.7.02036 cannot install in windows 11

Ken Stieers — Mon, 13 Jun 2022 17:28:20 GMT

Nice work!!!

Re: anyconnect-win-4.7.02036 cannot install in windows 11

clca — Wed, 22 Nov 2023 20:27:47 GMT

@rob Still have the same issue with version 10 😞