topic Error code 16019 in Endpoint Security

Error code 16019

JOVER — Thu, 10 Nov 2022 13:19:09 GMT

Anyone having this issue as well on some W7 systems?

Error Code 16019

Connector update from 7.5.5.21061 to 7.5.7.21234 failed. Error: Unable to verify Secure Endpoint's digital signature. Please update Windows..

Re: Error code 16019

Ken Stieers — Thu, 10 Nov 2022 14:05:20 GMT

Might be a root cert issue... since Win 7 isn't getting updates, it's not getting new root certs.
No new root cert, can't verify the signature on the new code that as signed with a cert based on a new root...
Really is time to retire that Win7 stuff...

Re: Error code 16019

Troja007 — Thu, 10 Nov 2022 18:59:55 GMT

Hello @JOVER ,
the Secure Endpoint Windows Connector OS compatibility page (https://www.cisco.com/c/en/us/support/docs/security/amp-endpoints/214847-amp-for-endpoints-windows-connector-os-c.html) shows the need of Microsoft KB5003228. It points to Microsoft how to update the endpoint before installing Secure Endpoint 7.5.7.
Greetings, Thorsten

Re: Error code 16019

ktorkels — Thu, 01 Dec 2022 18:19:48 GMT

https://support.microsoft.com/en-us/topic/may-11-2021-kb5003228-security-only-update-20e83cb3-5cab-4729-b4d4-5295d29bfdb8

which this is from 2021 that the doc references so most likely a newer cert/windows update that needs to get addressed before Win 7 can update to latest 7.5.x agent

Re: Error code 16019

mike brose — Fri, 20 Jan 2023 20:35:17 GMT

I am seeing this on Servers 2016 and 2019 as well.

Re: Error code 16019

Dhiren Tailor — Thu, 28 Sep 2023 10:37:18 GMT

Many should find the following resource useful for the majority of exit codes you may experience:
https://www.cisco.com/c/en/us/support/docs/security/amp-endpoints/215575-amp-for-endpoints-windows-connector-inst.html