topic Endpoints not seen in Endpoint Security

Endpoints not seen

itguy1024 — Thu, 24 Aug 2023 12:06:30 GMT

Hey all - I have numerous endpoints that are showing as not being seen in xx amount of days in the portal. However if I remote into these endpoints and check the secure endpoint application it shows as connected, pull down updates and has even updated the agent per the policy.
Why would the portal not be able to see the agent but the agent is working correctly and how can I get them to sync up?

Re: Endpoints not seen

Matthew Franks — Thu, 24 Aug 2023 12:11:13 GMT

If the endpoint agent is pulling updates and updating the policy, it should be appearing in the portal since it is clearly checking in to receive those updates. I suggest opening a TAC case so they can analyze the logs. There may be an issue with connectivity to one of the required server addresses.

Thanks,

-Matt