topic Re: Cisco AMP not showing up in Programs and Features in Endpoint Security

Cisco AMP not showing up in Programs and Features

Schwa87 — Thu, 16 Nov 2023 15:19:29 GMT

Greetings,

I'm doing a bulk update of the AMP connector through Management > Policies > Product Updates. I know that the machines will update to this version over the next couple days - what I'm not seeing is CiscoAMP show up in Programs and Features with the version number. I went from 7.X to 8.X, I see the versioning in Services of Windows OS, but not in Program Files.

Any ideas what this might be?

Re: Cisco AMP not showing up in Programs and Features

Schwa87 — Thu, 16 Nov 2023 15:23:12 GMT

More info:

When I go to Windows Defender, I see that Cisco Secure Endpoint is enabled for Virus Protection. I also don't see AMP in the system tray/taskbar.

I'm just trying to get some visibility!

Re: Cisco AMP not showing up in Programs and Features

Matthew Franks — Thu, 16 Nov 2023 15:37:24 GMT

Do you have the Start Client User Interface option enabled in the policy?

Re: Cisco AMP not showing up in Programs and Features

Schwa87 — Thu, 16 Nov 2023 15:40:44 GMT

I added that after the fact. In the waiting game for now!

If that's ticked and saved, this will get applied within whatever time limit you set to heartbeat, right?

Re: Cisco AMP not showing up in Programs and Features

Marvin Rhoads — Thu, 16 Nov 2023 15:46:11 GMT

Mine shows up in Programs and Features as Cisco Secure Endpoint (new name as of 8.x) version 8.2.1.21650.

It also shows up in the system tray (integrated with the rest of the Secure Client modules like AnyConnect VPN, Umbrella etc. if you have those installed)

Re: Cisco AMP not showing up in Programs and Features

Matthew Franks — Thu, 16 Nov 2023 15:48:48 GMT

That is correct. Policy changes are applied after the next heartbeat.

Re: Cisco AMP not showing up in Programs and Features

mski7861 — Fri, 17 Nov 2023 16:11:06 GMT

After updating to version 8 you should see a secure client icon that looks like the following