topic Re: After installing Umbrella RC on a Win11 laptop, MS VPN no longer w in Endpoint Security

After installing Umbrella RC on a Win11 laptop, MS VPN no longer works

mski7861 — Thu, 01 Feb 2024 18:45:12 GMT

Setting up a new implementation of Umbrella and the client rolled out the RC to a few Windows 11 laptops that have a MS VPN configured to connect to Azure. After installing the Umbrella RC, they get the following error after entering the username and password:

a connection to the remote computer could not be established. You might need to change the network settings for this connection

Verified other machines that didn't have the RC installed can connect to Azre from VPN.

I also verified we can ping the primary and secondary VPN addresses and also added both in the allow rule.

NOTE: I do have SWG enabled in the secure roaming client config.

Any suggestions?

Re: After installing Umbrella RC on a Win11 laptop, MS VPN no longer w

Ken Stieers — Thu, 01 Feb 2024 18:55:17 GMT

In the Umbrella console, under Deployment/Configuration/Domain Management/External Domains & IPs, I would add the domain or ips that you're vpn is connecting to... you don't want that VPN traffic going through the Umbrella cloud, you want that direct to the VPN endpoint. And probably a split tunnel configured in the VPN so that SWG traffic goes straight to Umbrella instead of going up to the VPN endpoint first.

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Re: After installing Umbrella RC on a Win11 laptop, MS VPN no longer w

Ruben Cocheno — Thu, 01 Feb 2024 20:53:52 GMT

@mski7861

Add your internal domains here

https://docs.umbrella.com/umbrella-user-guide/docs/add-internal-domains

Re: After installing Umbrella RC on a Win11 laptop, MS VPN no longer w

mski7861 — Fri, 02 Feb 2024 16:43:42 GMT

@Ruben Cocheno @Ken Stieers thank you both for your recommendations! Part of the issue was the client performed the install and selected all options including NVM, ISE Posture, ThousandEyes and ZeroTrust Access. I uninstalled all features then only installed each requirement from the command line:

msiexec /package cisco-secure-client-win-5.1.1.42-core-vpn-predeploy-k9.msi /norestart /passive PRE_DEPLOY_DISABLE_VPN=1 /lvx* securecleintinstall.log

msiexec /package cisco-secure-client-win-5.1.1.42-umbrella-predeploy-k9.msi /norestart /passive /lvx* umbrellainstall.log

msiexec /package cisco-secure-client-win-5.1.1.42-dart-predeploy-k9.msi /norestart /passive /lvx* dartinstall.log

The only issue remaining is when the client attempts to connect to a desktop using ConnectWise/ScreenConnect he receives the following error:

I added ConnectWise as an approved app but still get this error. When I disable SWG it works.

Re: After installing Umbrella RC on a Win11 laptop, MS VPN no longer w

Ken Stieers — Fri, 02 Feb 2024 16:58:11 GMT

So, in that case, I the Umbrella/SWG console, add the ConnectWise domain to the "external domains and IPs" list too, so that traffic doesn't get sent to Umbrella.

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If you have received this communication in error, please immediately notify us by telephone and return the original message to us at the listed email address.
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Re: After installing Umbrella RC on a Win11 laptop, MS VPN no longer w

Ruben Cocheno — Fri, 02 Feb 2024 17:17:24 GMT

@mski7861

Oh boy, that was a big one. For that ConnectWise add it as external domain and it should work