topic Re: CareUEyes Update.exe False Positive in Endpoint Security

CareUEyes Update.exe False Positive

CareUEyes — Fri, 13 Sep 2024 07:26:19 GMT

File: update.exe
MD5: 648c906259cfbd6f16fc182096e4f301
SHA-1: b331ea934c8c2b7eaad18f3c9e177022dccfc05a
SHA-256: f86384278d74c3de6a1a7b9ac6953634725da77c3d19ef4ea2742d37249b70ea
Detection: Win.Trojan.Generic::95.sbx.tg

This program is the upgrade program for CareUEyes software, and the official website is https://care-eyes.com.

Currently, Kaspersky, ESET, BitDefender all consider it to be safe and reliable. Please help us resolve the false positive, thank you.

Re: CareUEyes Update.exe False Positive

Matthew Franks — Mon, 16 Sep 2024 16:04:27 GMT

I've filed a ticket with TALOS to investigate this as a False Positive. You can do that directly in the future at talosintelligence.com for a faster response time.

Thanks,

Matt

Re: CareUEyes Update.exe False Positive

Matthew Franks — Mon, 16 Sep 2024 18:26:51 GMT

TALOS responded to the ticket stating that there is not sufficient evidence to change the disposition. You have the option of changing it locally to a trusted hash if you still think it is a safe file. If you have more information you'd like to provide as evidence for changing the disposition, please visit talosintelligence.com and file a ticket to dispute the disposition and provide that information.

Thanks,

Matt

Re: CareUEyes Update.exe False Positive

CareUEyes — Wed, 18 Sep 2024 03:14:28 GMT

Thank you, I will submit a false positive to talosintelligence.com