topic Re: CSE csv export failure in Endpoint Security

CSE csv export failure

mski7861 — Mon, 28 Oct 2024 16:08:42 GMT

From CSE, management, computers, I attempted to export a computer list to csv but received the following error:

I also tested from multiple tenants but I'm receiving the same error. Anyone else running into this? Is Cisco having a backend reporting issue?

Re: CSE csv export failure

Matthew Franks — Mon, 28 Oct 2024 16:19:59 GMT

No specific issues that I'm aware of. Can you please tell me what region you're in? If you would like specific help with your business, please open a TAC case.

Thanks,

-Matt

Re: CSE csv export failure

Matthew Franks — Mon, 28 Oct 2024 16:23:23 GMT

Due to the timing, I suspect this might be related to daylight savings time. Could you try to set your time zone to UTC and test again? I've asked our Devs to look into this to verify.

-Matt

Re: CSE csv export failure

Marvin Rhoads — Mon, 28 Oct 2024 16:30:48 GMT

I tested from my console and it worked fine. I tested multiple Orgs, all based in the AMER geo.

My account timezone was already set to UTC in two of them and UTC+8 in a third one. (That's my local time zone - which does not observe DST).

Re: CSE csv export failure

Ken Stieers — Mon, 28 Oct 2024 16:28:40 GMT

I'm in US.
See the same issue.
Switching to UTC does work.

Ken

Re: CSE csv export failure

mski7861 — Mon, 28 Oct 2024 16:32:49 GMT

NAM region. Switched timezone to UTC and reran the report it worked.

Re: CSE csv export failure

mski7861 — Mon, 28 Oct 2024 16:35:36 GMT

Is this expected to get resolved when accounts are configured with applicable time zones?

Re: CSE csv export failure

Matthew Franks — Mon, 28 Oct 2024 16:36:02 GMT

Thanks for the confirmations. I'll see if we can get this patched soon. I'll let you know when I have more information.

-Matt

Re: CSE csv export failure

Matthew Franks — Mon, 28 Oct 2024 18:27:32 GMT

A fix is being pushed to production for this issue shortly. Thanks for bringing it to our attention.
EDIT: Updated to "being pushed" as it has not yet been deployed to production.

-Matt

Re: CSE csv export failure

mski7861 — Mon, 28 Oct 2024 20:33:18 GMT

There also seems to be an issue accessing the Cisco Application Portal. Same error message I received before when trying to export a csv report

Re: CSE csv export failure

Matthew Franks — Tue, 29 Oct 2024 11:27:18 GMT

That was a separate issue that has been resolved.