topic Re: Invalid Profile iOS DEP in Endpoint Security

Invalid Profile iOS DEP

CBOE — Wed, 22 Sep 2021 16:13:25 GMT

Is anyone else having issues today configuring new iOS/iPadOS devices with Meraki + DEP? We are getting "connection lost" messages and "invalid profile" messages when stepping through the setup, specifically when at the remote management screen.

Re: Invalid Profile iOS DEP

R2B2 — Wed, 22 Sep 2021 16:56:18 GMT

Yep. Having the same issue. Unable to add devices from a Mac as well, gives a "Cloud configuration server is unavailable or busy."

Re: Invalid Profile iOS DEP

Mark242 — Wed, 22 Sep 2021 16:56:22 GMT

We are seeing the same issues all of a sudden

Re: Invalid Profile iOS DEP

DjShroll — Wed, 22 Sep 2021 17:27:38 GMT

Also seeing this in our environment, roughly 40 iPads all providing variations on Remote MGMT profile installation failure...

Re: Invalid Profile iOS DEP

shawnwinters — Wed, 22 Sep 2021 17:39:34 GMT

Same issue here. "invalid profile" no matter when. Tried DFUing the phone twice.

Re: Invalid Profile iOS DEP

lvsdist10 — Wed, 22 Sep 2021 17:44:23 GMT

Same behavior for me. Also unable to communicate with any iPad from the devices page.

I'd say Meraki is having an outage or Apple APN cert issue?

Re: Invalid Profile iOS DEP

CBOE — Wed, 22 Sep 2021 17:45:10 GMT

Thanks for the replies, everyone. I am glad we are not the only ones with the issue. I opened a case with Meraki. I am hoping they fix this ASAP, as we are at a standstill... Any Meraki Engineers lurking on these forums to get this escalated?

Re: Invalid Profile iOS DEP

DjShroll — Wed, 22 Sep 2021 17:48:10 GMT

Appears to be a Meraki SM issue, as I'm a member of a bunch of other MDM sys forums and nobody using a different solution seems to be experiencing issues.

Also wanted to point out that devices are not able to verify their enrollment status when we open the Meraki SM application as well.

Re: Invalid Profile iOS DEP

CBOE — Wed, 22 Sep 2021 17:49:58 GMT

Yes, we just noticed that too on our other already enrolled devices. Thanks for verifying that.

Re: Invalid Profile iOS DEP

DjShroll — Wed, 22 Sep 2021 17:54:31 GMT

No problem.

Anybody here have Android devices in their environments? None of the ones I manage have registered any communications/connections to the Meraki SM instance since 8:11 AM CST. Might be more of a global Meraki issue than an iOS specific issue, but I'm unable to verify due to some extenuating circumstances with our Android deployments.

Re: Invalid Profile iOS DEP

lhommedl — Wed, 22 Sep 2021 17:56:24 GMT

We are experiencing the same trouble here as well. Started around 12:00pm EST for us.

Profile installation Failed

The SCEP server configuration is not supported

Re: Invalid Profile iOS DEP

dgrau — Wed, 22 Sep 2021 18:02:06 GMT

Yes, we're having the same problem here.

Re: Invalid Profile iOS DEP

plschfr — Wed, 22 Sep 2021 18:49:01 GMT

My iPads appear to be connecting now.

Re: Invalid Profile iOS DEP

CBOE — Wed, 22 Sep 2021 18:49:57 GMT

Meraki replied to my ticket:

Thank you for contacting Cisco Meraki Technical Support.

This is currently a known issue that Meraki developers are working on.

I will update you with the status shortly.

Re: Invalid Profile iOS DEP

lvsdist10 — Wed, 22 Sep 2021 18:51:38 GMT

Communication has been restored for my network

Re: Invalid Profile iOS DEP

lvsdist10 — Wed, 22 Sep 2021 19:02:04 GMT

Still can't enroll a new iPad via DEP Erase/Setup. SCEP server returned an invalid response

On iPads that are already enrolled - I can communicate with iPads in devices and the Meraki app says the iPad is enrolled and compliant

Re: Invalid Profile iOS DEP

lhommedl — Wed, 22 Sep 2021 19:17:04 GMT

I was having the same trouble and just restored the iPad again and that seemed to do the trick.

Re: Invalid Profile iOS DEP

DjShroll — Wed, 22 Sep 2021 19:47:18 GMT

I'm able to confirm that this appears to be resolved for us as well

iOS devices which had been enrolled prior to today are now sending and receiving updates from Meraki

the Meraki SM application now is confirming enrollment status correctly

the ~40 iPads we're setting up at the moment all seem to be taking the Management profile

Thanks everyone!

Edit: Still have one iPad that is giving us the SCEP server returned an invalid response error....

Re: Invalid Profile iOS DEP

dgrau — Wed, 22 Sep 2021 20:07:18 GMT

This issue has resolved for us as well.

Re: Invalid Profile iOS DEP

DaveDB — Fri, 24 Sep 2021 17:48:39 GMT

YES! Seeing the same thing here (Chicago area). I have had a support ticket open with Meraki for two days now to no avail. Cannot enroll new iPads, keep getting SCEP server error messages.

Every time I call, I am on hold for 45-60 minutes before I can speak someone. And then that person is pretty much powerless to the issue.

VERY FRUSTRATING!