Issue with Windows Client Enrollment

sbhtadmin — Tue, 05 Oct 2021 17:51:34 GMT

I am trying to enroll Windows 10 Pro clients into Systems Manager. I have tried both using the enrollment link as well as downloading the 3.1.1 agent and installing from that. The do not appear in clients and I do not see any entries in the event logs. I have looked at the issues that appear similar a, yes the time is correct, the windows firewall is disabled and the service is running as Local System

Here is the latest log file

********************************************************************************
******************************** TAIL OF PREVIOUS LOGFILE **********************
********************************************************************************
[39] 2021-10-05 10:34:12.99898 [8816]: TunClient::handle_request [pcc108.meraki.com]: request
[38] 2021-10-05 10:33:40.911407 [8816]: TunClient::handle_request [pcc108.meraki.com]: request
[37] 2021-10-05 10:33:10.121579 [8816]: TunClient::handle_request [pcc108.meraki.com]: request
[36] 2021-10-05 10:33:10.12210 [8816]: TunClient::handle_request [pcc108.meraki.com]: request
[35] 2021-10-05 10:33:09.305351 [8816]: TunClient::main() [pcc108.meraki.com:993], starting up...
[34] 2021-10-05 10:33:09.258569 [8956]: service_main: G::lobal()->config.tun_hosts has changed: (pcc108.meraki.com:993) (re)starting tun_clients
[33] 2021-10-05 10:33:09.258569 [8956]: parse_config(), strange line in config: {"default_cloud_enrollment_network":623748548390839624}
[32] 2021-10-05 10:33:08.508531 [8956]: do_blocking_wmi_query(): command = C:\WINDOWS\system32\cscript.exe //E:vbscript //Nologo "C:\ProgramData\Meraki\Systems Manager Agent\Temp\m_a2895.tmp"
[31] 2021-10-05 10:33:08.508531 [8956]: service_main: my etheraddr = 20:47:47:AD:F5:2B
[30] 2021-10-05 10:33:08.508531 [8956]: service_main: G::lobal()->cf_fetch_url = [https://n108.meraki.com/cf/config]
[29] 2021-10-05 10:33:08.508531 [8956]: service_main: organization_id = 280733:623748548390839624
********************************************************************************
********************************************************************************
********************************************************************************
2021-10-05 10:36:37.846130 [5608]: m_agent_service starts at Tue Oct 05 10:36:37 2021

2021-10-05 10:36:38.51917 [5608]: 3.1.1 Apr 27 2021 21:48:32
2021-10-05 10:36:38.72048 [5608]: do_blocking_wmi_query(): command = C:\WINDOWS\system32\cscript.exe //E:vbscript //Nologo "C:\ProgramData\Meraki\Systems Manager Agent\Temp\m_a83B6.tmp"
2021-10-05 10:36:44.664235 [5608]: service_main: version = 3.1.1
2021-10-05 10:36:44.664235 [5608]: service_main: self_path = C:\Program Files\Meraki\Systems Manager Agent 3.1.1\m_agent_service.exe
2021-10-05 10:36:44.664235 [5608]: service_main: self_dir = C:\Program Files\Meraki\Systems Manager Agent 3.1.1\
2021-10-05 10:36:44.664235 [5608]: service_main: temp_dir = C:\WINDOWS\TEMP\
2021-10-05 10:36:44.664235 [5608]: service_main: secure_temp_directory = C:\ProgramData\Meraki\Systems Manager Agent\Temp\
2021-10-05 10:36:44.726730 [5608]: Suicidal::run_as_user(): WTSQueryUserToken failed: An attempt was made to reference a token that does not exist.

2021-10-05 10:36:44.726730 [5608]: service_main: get_current_user_token failed
2021-10-05 10:36:44.726730 [5608]: service_main: system root = C:\WINDOWS\
2021-10-05 10:36:44.726730 [5608]: service_main: G::lobal()->UUID = 4C4C4544-004B-4D10-8036-B8C04F563332
2021-10-05 10:36:44.726730 [5608]: service_main: G::lobal()->session_id = 18956
2021-10-05 10:36:44.726730 [5608]: service_main: organization_id = 280733:623748548390839624
2021-10-05 10:36:44.726730 [5608]: service_main: G::lobal()->cf_fetch_url = [https://n108.meraki.com/cf/config]
2021-10-05 10:36:44.726730 [5608]: service_main: my etheraddr = 20:47:47:AD:F5:2B
2021-10-05 10:36:44.851702 [5608]: do_blocking_wmi_query(): command = C:\WINDOWS\system32\cscript.exe //E:vbscript //Nologo "C:\ProgramData\Meraki\Systems Manager Agent\Temp\m_a9E25.tmp"
2021-10-05 10:36:44.976749 [5608]: fetch(): curl error 6 for url https://n108.meraki.com/cf/config?mac=20%3A47%3A47%3AAD%3AF5%3A2B&uuid=4C4C4544-004B-4D10-8036-B8C04F563332&orgid=280733%3A623748548390839624&version=3.1.1&arch=pc&follow_redirect=1
2021-10-05 10:36:44.976749 [5608]: fetch_config(): fetch() false
2021-10-05 10:36:47.945240 [5888]: ConnState::sample_win_common(): NOT ASSOCIATED, not getting net states
2021-10-05 10:36:48.23359 [5608]: do_blocking_wmi_query(): command = C:\WINDOWS\system32\cscript.exe //E:vbscript //Nologo "C:\ProgramData\Meraki\Systems Manager Agent\Temp\m_aAA9A.tmp"
2021-10-05 10:36:48.210848 [5608]: fetch(): curl error 6 for url https://cf.meraki.com/cf/config?mac=20%3A47%3A47%3AAD%3AF5%3A2B&uuid=4C4C4544-004B-4D10-8036-B8C04F563332&orgid=280733%3A623748548390839624&version=3.1.1&arch=pc&follow_redirect=1
2021-10-05 10:36:48.210848 [5608]: fetch_config(): fetch() false
2021-10-05 10:37:37.807882 [5608]: do_blocking_wmi_query(): command = C:\WINDOWS\system32\cscript.exe //E:vbscript //Nologo "C:\ProgramData\Meraki\Systems Manager Agent\Temp\m_a6D13.tmp"
2021-10-05 10:37:44.979201 [5608]: parse_config(), strange line in config: {"default_cloud_enrollment_network":623748548390839624}
2021-10-05 10:37:44.979201 [5608]: service_main: G::lobal()->config.tun_hosts has changed: (pcc108.meraki.com:993) (re)starting tun_clients
2021-10-05 10:37:45.369794 [10192]: TunClient::main() [pcc108.meraki.com:993], starting up...
2021-10-05 10:37:45.869775 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:37:45.979218 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:38:17.72932 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:38:48.181089 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:39:18.314625 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:39:48.516373 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:40:19.560755 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:40:49.749124 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:41:19.963262 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:41:50.178231 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:42:21.238500 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:42:51.422914 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:43:21.608385 [10192]: TunClient::handle_request [pcc108.meraki.com]: request
2021-10-05 10:43:51.684455 [10192]: TunClient::handle_request [pcc108.meraki.com]: request

I see a different errors but the 2 consistent ones are:

Suicidal::run_as_user(): WTSQueryUserToken failed: An attempt was made to reference a token that does not exist.

parse_config(), strange line in config: {"default_cloud_enrollment_network":623748548390839624}

Re: Issue with Windows Client Enrollment

victor.perez — Thu, 07 Oct 2021 14:28:06 GMT

Hi I have the same issue. A new W10 HP laptop. It doesn't appear in the dashboard.

Re: Issue with Windows Client Enrollment

cioitss — Wed, 13 Oct 2021 15:08:47 GMT

I have the same issue...new Win 10 Dell laptop. Tried SM Agent 3.0.2, didn't work. Removed and updated to 3.1.1 and the device still won't show in my MDM network. Also, I can see the laptop on my network in the client list, but it doesn't show the agent as installed on the device.

Re: Issue with Windows Client Enrollment

jgrant999 — Fri, 19 Aug 2022 20:57:20 GMT

did you ever figure out a resolution to this?

Re: Issue with Windows Client Enrollment

jgrant999 — Fri, 19 Aug 2022 20:57:37 GMT

did you ever figure out a resolution to this by chance?

Re: Issue with Windows Client Enrollment

jgrant999 — Fri, 19 Aug 2022 20:57:55 GMT

did you ever figure out a resolution to this? I have been beating my head of over a week on 2 machines!

Re: Issue with Windows Client Enrollment

MarkoM1 — Wed, 05 Apr 2023 10:22:04 GMT

Hi All, did anyone ever find a resolution for this? Seeing similar errors now in our environment.

topic Re: Issue with Windows Client Enrollment in Endpoint Security

Issue with Windows Client Enrollment

Re: Issue with Windows Client Enrollment

Re: Issue with Windows Client Enrollment

Re: Issue with Windows Client Enrollment

Re: Issue with Windows Client Enrollment

Re: Issue with Windows Client Enrollment

Re: Issue with Windows Client Enrollment