topic Enrollment loop, cannot enroll device. in Endpoint Security

Enrollment loop, cannot enroll device.

MtnDew213 — Tue, 08 Mar 2022 12:19:07 GMT

When trying to enroll an Android client, we click the enroll button in system manager, we are then prompted with the SM logo and getting started button, after we click this we are greeted with policies and terms which we then click the accept button which then just loops back to the enrollment enroll alert in system manager and the entire process starts again

Android 11

Re: Enrollment loop, cannot enroll device.

ConnorL1 — Tue, 08 Mar 2022 12:39:11 GMT

Some general questions to start:

What method of enrollment are you doing, BYOD or Device Owner?
Have you got enough SM licenses?
What's the device make and model, does it have Google Play Services installed (newer Huawei devices don't for example)?

Re: Enrollment loop, cannot enroll device.

MtnDew213 — Tue, 08 Mar 2022 12:42:24 GMT

I was trying BYOD, I haven't event got to the point of scanning a qr code or entering an enrollment number.

Alcatel 1 2021, google play installed, google account created, can download and install apps without issue.

Re: Enrollment loop, cannot enroll device.

ConnorL1 — Tue, 08 Mar 2022 12:45:02 GMT

Alcatel 1 2021 runs Android Go - which does not fully support MDM commands/configuration

https://www.ncsc.gov.uk/blog-post/ready-set-android-go

Re: Enrollment loop, cannot enroll device.

MtnDew213 — Tue, 08 Mar 2022 12:48:47 GMT

Thank you for the update, While not being fully supported, by not enrolling at all would that mean not being supported at all?

Re: Enrollment loop, cannot enroll device.

ConnorL1 — Tue, 08 Mar 2022 12:51:23 GMT

From past experience, with Android Go it'll either fail to even provision (which sounds like what you're hitting) or it'll fail during the work profile creation.

If you're able to obtain Android Logs from the device during attempting enrollment, send it over to support@meraki.com and let me know the case number - this should be able to give us some more info as to why it's not working.

Re: Enrollment loop, cannot enroll device.

MtnDew213 — Tue, 08 Mar 2022 13:44:41 GMT

Many Thanks Connor, a log capture has been sent across now.

Case 07753628

Re: Enrollment loop, cannot enroll device.

ConnorL1 — Tue, 08 Mar 2022 16:02:41 GMT

Hi folks,

Unfortunately due to limitations with the Android Go platform, devices running the "Go" edition of Android are not supported in Meraki SM. The "Supported Devices KB." is being updated now to reflect this.

Kind regards,

Connor

Re: Enrollment loop, cannot enroll device.

pavement — Sat, 26 Mar 2022 14:37:11 GMT

this was great to see, help sort out the same issue