topic Re: MDM Remote desktop and screen shot have stopped working on computers running Monterey 12.3 in Endpoint Security

MDM Remote desktop and screen shot have stopped working on computers running Monterey 12.3

victor.perez — Tue, 29 Mar 2022 08:02:51 GMT

When upgrading to Monterey 12.3 it is impossible to make connections from remote desktop on the upgraded computers.
with version 12.1 there was no problem.
Has anyone encountered the same error?

Re: MDM Remote desktop and screen shot have stopped working on computers running Monterey 12.3

BlakeRichardson — Tue, 29 Mar 2022 18:59:44 GMT

Have you added the Meraki agent into the Screen recording privacy settings?

Re: MDM Remote desktop and screen shot have stopped working on computers running Monterey 12.3

victor.perez — Wed, 30 Mar 2022 08:11:13 GMT

Yes.

The problem has been fixed with the new version of the agent, 3.1.3

Re: MDM Remote desktop and screen shot have stopped working on computers running Monterey 12.3

jdog — Wed, 13 Apr 2022 00:55:36 GMT

How/where did you get 3.1.3? My "Add Devices" page is only offering 3.1.1 for download, and the automatic installer isn't pushing out 3.1.3 yet. TIA!

Re: MDM Remote desktop and screen shot have stopped working on computers running Monterey 12.3

MPiechota — Wed, 12 Apr 2023 19:24:13 GMT

I've seen the same issue on the Windows devices. Also only seeing 3.1.1 for download.