https://community.cisco.com/t5/endpoint-security/guided-access-app-unavailable/m-p/5409578#M9496 <P>Perhaps try recovery mode to wipe the device.</P><P><A href="https://support.apple.com/en-nz/ht204306" target="_self" rel="nofollow noopener noreferrer">https://support.apple.com/en-nz/ht204306</A></P> Mon, 18 Sep 2017 19:32:34 GMT Philip D'Ath 2017-09-18T19:32:34Z https://community.cisco.com/t5/endpoint-security/guided-access-app-unavailable/m-p/5409575#M9493 <P>I was working on setting up my first ipad using DEP and MDM. As I was starting to restrict it, I setup the calculartor as a single app mode just to see how it works and now my ipad displays "Guided Access App Unavailable please contact your administrator" after entering the passcode and I can't do anything with the ipad. It is totally frozen. If I do a hard reboot "home and power" it restarts and asks for the passcode, but I can't do anything with it.</P><P>Any ideas?</P> Tue, 12 Sep 2017 23:11:57 GMT https://community.cisco.com/t5/endpoint-security/guided-access-app-unavailable/m-p/5409575#M9493 raufrecht 2017-09-12T23:11:57Z https://community.cisco.com/t5/endpoint-security/guided-access-app-unavailable/m-p/5409576#M9494 <P>Change/remove the policy that causes the issue. Then in the Meraki console ask the device to check in.</P> Mon, 18 Sep 2017 05:27:00 GMT https://community.cisco.com/t5/endpoint-security/guided-access-app-unavailable/m-p/5409576#M9494 Philip D'Ath 2017-09-18T05:27:00Z https://community.cisco.com/t5/endpoint-security/guided-access-app-unavailable/m-p/5409577#M9495 <P>The device hasn't checked in for 6 days. It is like it lost it's wifi configuration.</P> Mon, 18 Sep 2017 14:13:19 GMT https://community.cisco.com/t5/endpoint-security/guided-access-app-unavailable/m-p/5409577#M9495 raufrecht 2017-09-18T14:13:19Z https://community.cisco.com/t5/endpoint-security/guided-access-app-unavailable/m-p/5409578#M9496 <P>Perhaps try recovery mode to wipe the device.</P><P><A href="https://support.apple.com/en-nz/ht204306" target="_self" rel="nofollow noopener noreferrer">https://support.apple.com/en-nz/ht204306</A></P> Mon, 18 Sep 2017 19:32:34 GMT https://community.cisco.com/t5/endpoint-security/guided-access-app-unavailable/m-p/5409578#M9496 Philip D'Ath 2017-09-18T19:32:34Z https://community.cisco.com/t5/endpoint-security/guided-access-app-unavailable/m-p/5409579#M9497 <P>Thanks Philip</P><P>That is what I needed. The ipad is now back to the beginning.</P> Mon, 18 Sep 2017 19:55:44 GMT https://community.cisco.com/t5/endpoint-security/guided-access-app-unavailable/m-p/5409579#M9497 raufrecht 2017-09-18T19:55:44Z