topic 1.4 patch 7, still seeing it. in Network Access Control

My Devices Portal not registering

Alberto Lozada Bastida — Mon, 11 Mar 2019 03:25:59 GMT

Im having a strange issue where I register my devices via BYOD self registering flow.,

The registering is successful and in the endpoints I have the endpoints registered with their portal users, however, when I enter the MYDEVICES portal with that user, none of those endpoints appear, I even register an endpoint via the portal and it never appears in the list.

Is there any known issue about this or is there any additional config needed to make the Mydevices portal register the endpoints?

Thanks

Alberto

My Devices Portal not registering

Jatin Katyal — Wed, 15 May 2013 09:44:17 GMT

The maximum number of smart devices that you can register is 20, as the valid range that can be configured in this field is between 1 and 20. By default, the number of devices that you can register is set to 5 devices in Cisco ISE. Please try and increase it to 20 and see if that helps. http://www.cisco.com/en/US/docs/security/ise/1.1.1/user_guide/ise_mydevices.html#wp1056808

Jatin Katyal
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My Devices Portal not registering

Alberto Lozada Bastida — Wed, 15 May 2013 15:35:43 GMT

Ive done more testing and the issue seems to be just with active directory users, If I do the registering it works fine.

Even if I log in into the portal and register the devices manually, it does not appear in the device list but it does appear on the endpoint database with the portal user.

Thanks

My Devices Portal not registering

Jatin Katyal — Wed, 15 May 2013 15:56:23 GMT

seems to be an internal defect. You might not be able to see the inside content.

CSCtz54284 Registered device not displayed in mydevices portal with AD user

Jatin Katyal
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My Devices Portal not registering

Alberto Lozada Bastida — Thu, 16 May 2013 16:30:02 GMT

Thanks Jatin

The issue was the following:

On the Active Directory, the identity store field had "\groups", I assigned an Identity Store Sequence to the mydevices portal to use not the default mydevices store sequence but a diferent store to use the AD

The issue was that it seems that the mydevices, guest and sponsor store sequence do not support the identity store to have "\", I changed it to / and it worked like a charm.

Thanks.

Hi Alberto I'm seeing this

trevora — Mon, 16 Mar 2015 15:16:41 GMT

Hi Alberto

I'm seeing this same problem on ISE 1.3.

Could you please explain your solution in a bit more detail as I'm struggling to understand what you did to fix it.

thanks

Trevor

Te identity store was entered

Alberto Lozada Bastida — Tue, 17 Mar 2015 16:14:31 GMT

Te identity store was entered with "\groups" I just change that to "/groups", what was wrong was the slash character.

hope it helps.

Hi,

amir.marashi — Wed, 16 Mar 2016 03:21:57 GMT

Hi,

I am also trying to figure out how this issue has been resolved, I am on ISE 1.4 patch version 6 and have the exact issue. What is the step by step solution for this?

1.4 patch 7, still seeing it.

Richard Wakefield — Tue, 24 May 2016 00:17:32 GMT

1.4 patch 7, still seeing it. That BugID is internal, but my Cisco SE sent me info showing it was supposed to be fixed in 1.1.1.208. Anybody else?

Sounds like this:

CSCuo64251
Submit
ISE AD user device does not show up in My Devices portal to manage
Known Affected Releases: (2)
1.2(0.908) | 1.3(100.362)
Known Fixed Releases: 0
Release Pending

Richard,

amirmarashi — Wed, 25 May 2016 02:31:23 GMT

Richard,

This issue with MyDevices portal has been resolved with the patch release of patch 4 on ISE version 2.0.0.306. If you apply this parch and register your devices they would show up in the portal. However, the issue now is that they will always show up as NotRegistered. I have opened up a TAC case in regards to this issue and they have stated that its a cosmetic issue due to a bug which they are currently working with developers to resolve it in the next patch release.

Hope this helps.

Amir

Thanks. When is patch 4 going

Richard Wakefield — Wed, 25 May 2016 04:41:35 GMT

Thanks. When is patch 4 going to be available?

Also, do you have a new BugID

Richard Wakefield — Fri, 27 May 2016 01:12:08 GMT

Also, do you have a new BugID or TAC case # for this issue that you saw? My TAC engineer doesn't believe this is still a problem, and it would be nice to reference some of your documented troubleshooting to convince him.

They did not give me any

amir.marashi — Fri, 27 May 2016 13:56:38 GMT

They did not give me any BugID. I was told that the devices showing as NotRegistered in ISE 2.0 is a cosmetic issue and with the release of patch 4 it will be resolved.

For others: TAC has

Richard Wakefield — Sun, 12 Jun 2016 01:47:33 GMT

For others: TAC has identified this as the bug I'm hitting: CSCux97025.