topic ACS 4.2 services not working in Network Access Control

ACS 4.2 services not working

rdinesh — Mon, 11 Mar 2019 03:56:04 GMT

The server is running with Windows 2003 SP2 and due to some issue it got rebooted. After reboot all services stopped working.

CSAdmin, CSMon and CSRadius hanged in Starting state and CSLog in Stopping state. When i chaged the startuptype to manual and started these services

i got " Could not start the CSAdmin service on Local computer. Error 1053 The service did not respond to the start or control request in a timely fashion "

For CSLog service it gives the error message "The CSLog service on Local Computer started and then stopped. Some service stop automatically if they have

no work to do, for example, the Performance Logs and Alerts service."

In the eventviewer it shows "The description for Event ID ( 1 ) in Source ( CiscoAAA ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: CSAdmin, Can not initialize SchemeLayer, 74."

While automatic startup type event viewer shows below error.

"The description for Event ID ( 1 ) in Source ( acs ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: *** ERROR *** Assertion failed: 103401 (9.0.0.1271)

Unable to open file (C:\Program Files\CiscoSecure ACS v4.2\CSDB\acs.db) which previously opened successfully; error = 32.The description for Event ID ( 1 ) in Source ( acs ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: *** ERROR *** Assertion failed: 103401 (9.0.0.1271)
Unable to open file (C:\Program Files\CiscoSecure ACS v4.2\CSDB\acs.db) which previously opened successfully; error = 32."

Please help me to fix this.

Thanks

ACS 4.2 services not working

Jatin Katyal — Wed, 25 Sep 2013 12:14:07 GMT

Since we had no access to ACS windows server. We tried to take backup from csutil but it gave schemalayer error message.As we have AV stopped, logs files deleted from the directory, killed the stuck services from the task manager and restarted the server. If it still not allowing you to restart the services, most likely you need to take backup, uninstall the ACS server and reinstall the same version of ACS followed by restore.

~BR
Jatin Katyal

**Do rate helpful posts**

ACS 4.2 services not working

Jatin Katyal — Thu, 26 Sep 2013 01:06:03 GMT

Hi Dinesh,

Were you able to uninstall, reinstall and restore the database? Are all services up and running?

~BR
Jatin Katyal

**Do rate helpful posts**

ACS 4.2 services not working

rdinesh — Thu, 26 Sep 2013 11:29:58 GMT

Hi Jatin,

As you suggested i took backup, uninstalled an reinstalled the same version. All services up and working after restore also.

Thanks a lot

ACS 4.2 services not working

fb_webuser — Thu, 26 Sep 2013 13:05:00 GMT

Thanks ,it is helpful.

---

Posted by WebUser Rajesh Nagarajan from Cisco Support Community App

ACS 4.2 services not working

Jatin Katyal — Thu, 26 Sep 2013 13:28:53 GMT

That's great!!! Thanks for keep this thread updated.

~BR
Jatin Katyal

**Do rate helpful posts**

Hi JATIN, We tried to

AKLANMAHA — Mon, 03 Aug 2015 14:44:45 GMT

Hi JATIN,

We tried to unistall that application but we are not able to uninstall&install also.

Thanks in advance

Aki