topic Cisco ACS 5.4 failed to join primary instance. in Network Access Control

Cisco ACS 5.4 failed to join primary instance.

seongyee067 — Mon, 11 Mar 2019 03:51:46 GMT

Hi,

Did anyone encountered this before when trying to join the secondary instance to the primary?

The same version both the box is running.

Please help.

Cisco ACS 5.4 failed to join primary instance.

Jatin Katyal — Wed, 04 Sep 2013 20:57:16 GMT

Do we have more than 1 interface configured on primary ACS?

~BR
Jatin Katyal

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Cisco ACS 5.4 failed to join primary instance.

seongyee067 — Wed, 04 Sep 2013 23:08:07 GMT

Hi,no. Only one interface configured on the primary instance.

Cisco ACS 5.4 failed to join primary instance.

Jatin Katyal — Wed, 04 Sep 2013 23:32:19 GMT

Can you please provide me management level debugs:

Here are the steps:

acs/acsadmin# acs-config
Escape character is CNTL/D.
Username: xxxx ( GUI ADMIN USERNAME)
Password: xxxx ( GUI ADMIN PASSWORD)
acs/acsadmin(config-acs)# debug-log mgmt level debug
Exit
Attempt to register the secondary server again.
Show acs-logs filename ACSManagement.log
Note: Once you collect the above fine. Turn off the mgmt logs with this command
debug-log mgmt level warn

Save complete output of the ACSManagement.log in a text file and attach to your next post when possible.

~BR
Jatin Katyal

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Re: Cisco ACS 5.4 failed to join primary instance.

seongyee067 — Thu, 05 Sep 2013 00:27:04 GMT

Hi, as attached. This is the timeframe I trying to register as primary instance.

Cisco ACS 5.4 failed to join primary instance.

Tarik Admani — Thu, 05 Sep 2013 05:13:16 GMT

Is there a firewall between the two ACS appliances? Also are you able to resolve dns in both directions, primary to secondary and secondary to primary?

Tarik Admani
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Hi, Was this issue resolved?I

adriansales — Tue, 11 Mar 2014 02:02:05 GMT

Hi,

Was this issue resolved?

I am experiencing the same problem