topic Re: Cant login to ACS.3 in Network Access Control

Cant login to ACS.3

steve switzer — Mon, 11 Mar 2019 02:31:52 GMT

Just got my server team to install ACS 5.3 on a virtual machine.

Unable to access the web interface - https://acs_host/acsadmin

Nothing happens when i try and access this

Any ideas how i can fault find this as i have cli access

Steve

Re: Cant login to ACS.3

Scott Fella — Tue, 11 Sep 2012 09:12:00 GMT

What do you see if from the CLI you issue a show application status ACS?

Sent from Cisco Technical Support iPhone App

Re: Cant login to ACS.3

steve switzer — Tue, 11 Sep 2012 09:34:42 GMT

The following -

% Error finding status information for the application: ACS

Re: Cant login to ACS.3

Amjad Abdullah — Tue, 11 Sep 2012 09:52:46 GMT

Hi,

It does not seem that your ACS was installed correctly.

Try to reload the machine and if it did not work try to remove the curreent VM and install ACS on a new one.

HTH

Amjad

Rating useful replies is more useful than saying "Thank you"

Re: Cant login to ACS.3

steve switzer — Tue, 11 Sep 2012 09:55:34 GMT

Thanks

So when i do the command show application status ACS

Then i should see the ACS running or something ?

Steve

Re: Cant login to ACS.3

Amjad Abdullah — Tue, 11 Sep 2012 10:59:10 GMT

Yes. you can see what services are running if they are running or what status of each process.

In your case you get an error and the command output does not appear which means there is something wrong with the ACS installation.

Rating useful replies is more useful than saying "Thank you"

Re: Cant login to ACS.3

steve switzer — Tue, 11 Sep 2012 11:01:17 GMT

thanks - i am asking the server team to check the settings on the vmware-

Looks like it could be RAM or the way it was installed or non dual core

Steve

Re: Cant login to ACS.3

Tarik Admani — Tue, 11 Sep 2012 11:30:42 GMT

It might be case sensitive try "show app status acs". Or better yet "show application" that will list the installed allpications.

Thanks,

Sent from Cisco Technical Support iPad App

Re: Cant login to ACS.3

Amjad Abdullah — Tue, 11 Sep 2012 11:48:15 GMT

Steve:

Tarik is absolutely right. acs must be written small letters in the command. If you write it ACS in capitals that does not work.

Please try it agian with small letters.

Thanks a lot Tarik to point us to this point.

Rating useful replies is more useful than saying "Thank you"

hi i am facing the same

Rahul Raghav — Tue, 28 Apr 2015 07:11:00 GMT

hi i am facing the same problem but i am also not able to ping mgt interface gig0 from my pc both are directly connected with lan cable in the same segment. and also not able to login into the web interface however when i set ip for cimc i am able to access cimc web interface but still not able to access wweb interface of acs. kindly help me out.