topic Cisco NAC Web Agent + Windows 8 in Network Access Control

Cisco NAC Web Agent + Windows 8

Daniel Stefani — Mon, 11 Mar 2019 04:04:30 GMT

Hello,

I´m implementing a Cisco ISE 1.2 and I am having troubles with NAC Web Agent and Windows 8 compatibility.

All time that I try install NAC Web Agent in Windows 8, I get the message "Agent User Operating System is Not Supported".

Follow are some informations about my Environment:

ISE 1.2 Patch 3

OS: Windows 8 Enterprise

IE: 10 (In Desktop Mode w and w/o Compatibility View)

NAC Web Agent: 4.9.0.1007

Could you help me ?

Best Regards,

Daniel Stefani

Cisco NAC Web Agent + Windows 8

tecvictor — Thu, 07 Nov 2013 10:39:13 GMT

I Have exactly this same problem ?

somebody help us?

Cisco NAC Web Agent + Windows 8

rrangel2005 — Thu, 07 Nov 2013 11:27:04 GMT

I'm having the same problem.

Cisco NAC Web Agent + Windows 8

Charlie Moreton — Thu, 07 Nov 2013 13:19:04 GMT

For Windows 8 Support, you need v4.9.2 of the NAC agent, as detailed in the release notes here:

http://www.cisco.com/en/US/docs/security/nac/appliance/release_notes/492/492rn.html#wp1309561

In Windows 8 Operating System, the Internet Explorer has two modes, Desktop and Metro. In the Metro mode, the ActiveX plugins are restricted. You cannot download NAC Agent in the Metro mode. You must switch to Desktop mode and then launch Internet Explorer to download NAC Agent.

For Windows 8.1 Support, you need v 4.9.3 of the NAC agent. Those release notes are here:

http://www.cisco.com/en/US/docs/security/nac/appliance/release_notes/49/493rn.html#wp1350968

Please Rate Helpful posts and mark this question as answered if, in fact, this does answer your question. Otherwise, feel free to post follow-up questions.

Charles Moreton

Cisco NAC Web Agent + Windows 8

Daniel Stefani — Thu, 07 Nov 2013 15:20:26 GMT

Hi Charles,

In ISE 1.2, when I Add Agent Resources from Cisco Website, the last version available to me is 4.9.0.1007.

you see in the follow screen this.

In Windows 8 Workstation, when I Open Internet Explorer 10 - Tools - Managed Add-ons, I can see there, informations about NAC Web Agent 4.9.2.5.

There are some difference between version number in NAC Appliance and ISE ?

Best Regards,

Daniel Stefani

Re: Cisco NAC Web Agent + Windows 8

Charlie Moreton — Thu, 07 Nov 2013 15:35:53 GMT

You have to download the latest NAC agent(s) from the NAC Downloads...

Yes, it would be nice to have them listed under ISE also.

http://software.cisco.com/download/release.html?mdfid=282910502&softwareid=282562543&release=4.9.3&relind=AVAILABLE&rellifecycle=&reltype=latest

Follow the link and sign in with your CCO ID to download.

Please Rate Helpful posts and mark this question as answered if, in fact, this does answer your question. Otherwise, feel free to post follow-up questions.

Charles Moreton

Cisco NAC Web Agent + Windows 8

Daniel Stefani — Thu, 07 Nov 2013 16:14:03 GMT

Hi Charles,

I can download all this files, but I can’t import it in ISE Resourses.

NAC Agent MST files
nacagentsetup-mst-4.9.3.9.zip

NAC Agent MSI Installation file
nacagentsetup-win-4.9.3.9.msi

NAC Agent Installation Package
nacagentsetup-win-4.9.3.9.tar.gz

Mac Agent Installation Package for MacOSX
CCAAgentMacOSX-4.9.3.803.tar.gz

NAC Agent MST files
nacagentsetup-mst-4.9.3.5.zip

NAC Agent MSI Installation file
nacagentsetup-win-4.9.3.5.msi

NAC Agent Installation Package
nacagentsetup-win-4.9.3.5.tar.gz

In this link that you sent me doesn’t have options to Cisco NAC Web Agent.

But in the follow yes…

http://software.cisco.com/download/release.html?mdfid=283801620&flowid=26081&softwareid=283802505&release=1.2&relind=AVAILABLE&rellifecycle=&reltype=latest

Best Regards,

Daniel Stefani

Cisco NAC Web Agent + Windows 8

Daniel Stefani — Fri, 08 Nov 2013 15:36:22 GMT

Hi Guys....

Someone else can help me in this case?

Best Regards,

Daniel Stefani

Cisco NAC Web Agent + Windows 8

Daniel Stefani — Wed, 13 Nov 2013 10:37:29 GMT

Hi Charles,

I will open a TAC to investigate this issue....

thank you..

Best Regards,

Daniel Stefani

Hello, I was using Windows 8

Daniel Stefani — Tue, 07 Oct 2014 09:14:12 GMT

Hello,

I was using Windows 8 in Evaluation Version and this is not Supported by NAC Agent.

Tks