topic Cannot upgrade ACS 5.2 transfer failed (code 1) in Network Access Control

Cannot upgrade ACS 5.2 transfer failed (code 1)

david_mayor — Mon, 11 Mar 2019 01:35:30 GMT

Hello,

I am facing an issue with several ACS appliances (some other work well) when upgrading to version 5.2.0.26.8.

When I launch the command acs patch install, I receive the following error message (we use FTP):

Failed to copy file '5-2-0-26-8.tar.gpg' from repository PatchRepository

(Error -302)

% Error: patch install 5-2-0-26-8.tar.gpg from repository PatchRepository - transfer failed (code 1)

This happens on three appliances but I could successfully upgrade 4 other appliances.

What is the reason behind this error code ? What could I do solve it ? I have already tried to create another repository on another server, without success.

Thanks for your help.

Cannot upgrade ACS 5.2 transfer failed (code 1)

Tarik Admani — Fri, 02 Dec 2011 06:28:06 GMT

When you use the command "show repository " are you able to see the files? Also if you telnet to port 21 to the ip of the ftp server is it open?

thanks,

Tarik Admani

Cannot upgrade ACS 5.2 transfer failed (code 1)

david_mayor — Fri, 02 Dec 2011 08:39:07 GMT

Hello,

When I do this, I obtain the reply: % Error reading directory on remote server

I then configured another Repository pointing on another server and then the download starts but stops after few Mb of download.

I think it is because of the disk full.

show disks

disk: 1% used (86080 of 65539868)
temp. space 1% used (51412 of 8063408)

Internal filesystems:
warning - /opt is 100% used (362840208 of 362854908)

Can you help me in freeing some space on the internal filesystems ?

Thanks a lot,

David

Cannot upgrade ACS 5.2 transfer failed (code 1)

Tarik Admani — Mon, 05 Dec 2011 02:33:52 GMT

There is a command you can use to free up some space.

It is acs delete log ..

http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_system/5.2/command/reference/cli_app_a.html#wp1887380

When you issue the command show acs-logs you will see a ton of logs here. You can only delete the logs that have rolled over ie...acsRuntime.log.1 and not acsRuntime.log which is still in use or being written to.

Best thing i have found is to copy all the logs to notepad and then append the "acs delete log" to the front and copy and paste them in at about 10 at a time.

You are also hitting a bug where may have to reimage.

Keep in mind you will lose those logs.

thanks,

Tarik Admani

Cannot upgrade ACS 5.2 transfer failed (code 1)

david_mayor — Tue, 06 Dec 2011 12:51:42 GMT

Hello,

After having removed some logs, the upgrade could begin and the has been fully downloaded from the FTP server. However, the install does not complete and we see the error message:

chmod: cannot access `*.sh': No such file or directory Invalid patch '5-2-0-26-8.tar.gpg' - missing install.sh

% Error: Failure to open / validate the patch

We have found some similar issues by some people but they were using TFTP and using FTP solved their issues. However, we are already using FTP...

Note that the same file has already been used to upgrade our 7 other ACS servers so the file is not faulty.

Any suggestions ?

Thanks a lot.

Cannot upgrade ACS 5.2 transfer failed (code 1)

david_mayor — Wed, 07 Dec 2011 15:24:39 GMT

Even if we delete all the log files we still have

gvecsl0001acs/admin# show disks

disk: 1% used (86080 of 65539868)
temp. space 1% used (59072 of 8063408)

Internal filesystems:
warning - /opt is 100% used (362785688 of 362854908)

The remaining logs are very small:

gvecsl0001acs/admin# show acs-logs details

Filesize (kb) Date Time Filename

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

2990 Dec 7 16:20 ACSADAgent.log

1 Dec 6 10:25 acsbackup_instance.log

25 Dec 7 10:54 acsLogForward.log

769 Dec 7 11:00 ACSManagementAudit.log

20618 Dec 7 16:10 ACSManagement.log

1144 Dec 7 10:55 acsRuntime.log

370 Dec 7 10:55 acsupgrade.log

347 Dec 7 16:17 monit.log

2609 Dec 7 16:20 MonitoringAndReportingAlert.log

2280 Dec 1 13:55 MonitoringAndReportingAlert.log.1

2072 Dec 1 15:06 MonitoringAndReportingCollector.log

5122 Dec 1 15:05 MonitoringAndReportingCollector.log.1

7 Dec 7 16:15 MonitoringAndReportingDatabase.log

1001 Dec 7 14:45 MonitoringAndReportingDatabase.log.old

189 Aug 11 16:46 MonitoringAndReportingExpertTroubleshooting.log

2427 Dec 7 16:20 MonitoringAndReportingProcess.log

7722 Aug 9 13:04 MonitoringAndReportingProcess.log.1

0 May 13 2011 MonitoringAndReportingScheduler.log

3276 Dec 7 10:48 MonitoringAndReportingUI.log

11 Dec 7 10:56 reportService.0.gvecsl0001acs.2011Dec07_01_55_48_Pacific_Standard_Time.0.log

17 Dec 7 13:43 acsLocalStore.log

32 Dec 7 10:57 catalina.2011-12-07.log

567 Dec 7 11:00 catalina.out

6192 Nov 29 07:27 catalina.out.1

3483 Dec 7 16:10 dberr.log

Can anyone help me doing a lot of free space on the internal disks ? I cannot upgrade.

Thanks a lot for your help,

David