topic The supplicant it's in Network Access Control

ISE 2.1 BYOD problem

simon_efi_scante — Mon, 11 Mar 2019 07:32:34 GMT

Hi everyone,

I have a problem with Wireless Single SSID - 802.1X with BYOD Portal

When Employee opens a browser and is redirected, an error appears on the portal page that says "Unable to obtain the user information needed for network access. Try again."

The client is an Android devices that use PEAP MSCHAPV2 as onboarding authentication protocol.

In the Report - Supplicant Provisioning, in the field "failure" i have this error: Error while trying to determine access privileges: No matching SPW profile found.

Thanks

It use to be with Android you

Admin Eastland — Mon, 13 Mar 2017 19:04:54 GMT

It use to be with Android you had to download a supplicant for Android Phones. Not sure if this is still the case though.

The supplicant it's

simon_efi_scante — Mon, 13 Mar 2017 20:08:31 GMT

The supplicant it's downloaded after Device Registration but my error is before.

The problem is solved setting

simon_efi_scante — Wed, 15 Mar 2017 15:09:14 GMT

The problem is solved setting correct parameter in WLC, but now I have another problem.

After device registration, when I click on play store, ISE redirects on playstore home and when I search "Cisco Network Assistant Setup", this error occurred "Connection Time out".

It is normal that ISE doesn't redirect directly to Cisco Network Assistant Setup page ?

Hi Simon,

waynesymes — Mon, 20 Mar 2017 17:49:00 GMT

Hi Simon,

The redirect ACL on the WLC has to be configured to support access to the Google Play store so Cisco Network Setup Assistant APP can be downloaded to continue the registration process.

If Employees have downloaded App (at home) before starting the registration process they can just open the app at this point and ignore the redirect.

Re: The problem is solved setting

Packet Pusher — Fri, 01 Sep 2017 14:24:22 GMT

What was the setting on the WLC that resovled the original issue?