topic Fantastic! Glad your issue in Network Access Control

Failed while provisioning mobile - Android 7.0

hafiez_abn — Mon, 11 Mar 2019 07:22:11 GMT

Hi,

I have issue while provisioning mobile device (error: unable to download profile) using Cisco network assistant. This happened only for android 7.0 mobile. Android version below than v7.0 no issue.

Note : Cisco ise v2.0 no patch.

Any suggestion or configuration required to overcome this error.

A few questions/suggestions:

nspasov — Tue, 17 Jan 2017 19:54:35 GMT

A few questions/suggestions:

1. I would definitely update the deployment to the latest patch version. Patches address tons of bugs and 2.0 release was a major one and it came with tons of issues that were resolved via patches.

2. Are you running the latest Network Setup Assistant?

3. Can you post a screenshot of your Provisioning ACL?

4. Replicate the issue and post the output from the following CLI command:

show logging application ise-psc.log tail count 50

I hope this helps!

Thank you for rating helpful posts!

Hi,

hafiez_abn — Thu, 26 Jan 2017 07:07:39 GMT

Hi,

Yes, used the latest Cisco network assistant and its confirmed that failure to provision only to the android 7.0. Planned to upgrade to the latest patch 2 due to hitting many bug . Will revert the result later.

Quick update: I tested this

nspasov — Sat, 04 Feb 2017 00:44:14 GMT

Quick update: I tested this yesterday and was able to successfully onboard an Android device (Pixel) running Android 7.1.1 on ISE version 2.1 patch-2

The version of the Network Setup Assistant is 2.2.0.54

Thank you for rating helpful posts!

I'm using latest version 2.1

hafiez_abn — Mon, 27 Feb 2017 04:13:39 GMT

I'm using latest version 2.1 patch-3 and its worked after update the posture via offline mode.

Fantastic! Glad your issue

nspasov — Mon, 27 Feb 2017 04:54:39 GMT

Fantastic! Glad your issue was resolved! 🙂