topic acs01/admin# sh udi in Network Access Control

ACSv5.2 VMWare install S/N

superduperlopez — Mon, 11 Mar 2019 01:47:32 GMT

Hi,

This is probably quite a simple question but I don't seem to be able to find a straight answer.....

I understand that on ACSv5 you can use either "show udi" or "show inventory" to find out the S/N of your ACS appliance....i.e. the S/N that you will use to open a TAC case....however, this particular install is a VM install and when I type either of those commands, under S/N the only thing I see is this:

Serial: Cisco-VM-SN

how can I actually locate the S/N of ACS ona VM install to open a case with TAC?

Thanks in advance.

ACSv5.2 VMWare install S/N

Javier Henderson — Sun, 05 Feb 2012 18:28:42 GMT

There is no serial number on ACS running as a virtual machine, you would open a case with the SmartNet contract id.

ACSv5.2 VMWare install S/N

chad.ries — Fri, 16 Aug 2013 18:48:39 GMT

So how do we add smartnet to the appliance if we don't have a serial number?

acs01/admin# sh udi

chireadorin — Tue, 03 May 2016 09:22:25 GMT

acs01/admin# sh udi

SPID: Cisco-VM-SPID
VPID: V01
Serial: