topic Re: ACS GUI password reset in Network Access Control

ACS GUI password reset

samy.ccnp — Tue, 07 May 2019 05:25:05 GMT

Hello Guys,

Somehow we don't have GUI access to our ACS system so I have tried to reset the same using CLI since I have CLI access using admin account.

when I tried to execute the below command then it returned back as "Failed to reset password" so can you please help to check the same.

****************************

ACS/admin# acs reset-password acsadmin
This command resets the 'ACS Administrator' password to its original value and enables the account if it is a recovery admin.
Are you sure you want to continue? (yes/no) yes
Failed to reset password

******************************

Cisco ACS VERSION INFORMATION
-----------------------------
Version : 5.8.0.32
Internal Build ID : B.442

Note:- It's VM machine.

Can you guys help me to fix this .

Thanks.

Re: ACS GUI password reset

balaji.bandi — Tue, 07 May 2019 05:45:24 GMT

Download ISO image, DVD bootable and burn it with ISO of ACS 5.8

File Name:

ACS_v5.8.0.32.iso

here is the steps to reset the password.

https://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-8/installation/guide/csacs_book/csacs_ins.html#38674

Also good blog :

https://community.cisco.com/t5/security-documents/acs-5-x-cli-password-recovery-procedure/ta-p/3125810

Re: ACS GUI password reset

samy.ccnp — Tue, 07 May 2019 06:00:49 GMT

Thanks Bandi however this is for resetting the CLI admin password but I have CLI admin access the only access I am missing that is GUI "acsadmin" that I need to reset.
so please suggest me on that or am I understood wrong .

Re: ACS GUI password reset

balaji.bandi — Tue, 07 May 2019 06:08:31 GMT

what user name you have CLI access ?

here is simple reset password if you have already console access.

#acs reset-password

https://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-4/command/reference/cli/cli_app_a.html#85117

Re: ACS GUI password reset

samy.ccnp — Tue, 07 May 2019 06:24:21 GMT

I have CLI access using account " admin " and from CLI I have tried to reset the password using command # acs reset-password acsadmin
then it returned back as "Failed to reset password".

Re: ACS GUI password reset

samy.ccnp — Wed, 08 May 2019 11:26:13 GMT

Any response guys , I need to fix this asap.

Please help to close this.

Re: ACS GUI password reset

Jason Kunst — Wed, 08 May 2019 13:59:23 GMT

I have forward to our SMEs but also if you need urgent http://cs.co/ise-help

Re: ACS GUI password reset

samy.ccnp — Wed, 08 May 2019 14:23:55 GMT

Thanks Jason , I will wait for your response on the same.

Re: ACS GUI password reset

hslai — Sun, 12 May 2019 06:55:27 GMT

This only works on the primary instance. If you still getting errors, please open a case with Cisco TAC.

Re: ACS GUI password reset

samy.ccnp — Fri, 17 May 2019 09:31:56 GMT

Thanks Hslai , I have executed the reset command from primary instance only still have the issue , Anyway I will open the cisco TAC case.

Thanks all for your support.