topic After I changed to Chrome, it in Network Access Control

ACS configuration issue

wfqk — Mon, 11 Mar 2019 07:56:07 GMT

Hi I configure ACS 5.1 based on the below link. I do not know why I cannot create the new rule after click on the "Create" button(please see the first picture attached). When I click it, I got no any reaction. Based the link, it should produce another windows box like the second picture attached. Did I miss some step? Thank you

https://www.youtube.com/watch?v=A_3EMZVvKTc

Hi,

Aditya Ganjoo — Sat, 12 Aug 2017 06:47:37 GMT

Hi,

Can you change the browser, use Mozilla Firefox and test?

Do you still the same issue on it as well?

Regards,

Aditya

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Thanks for your reply.

wfqk — Sat, 12 Aug 2017 12:01:42 GMT

Thanks for your reply. Initially, I used Firefox, and I got an error message(please picture attached). then I searched how to resolve it. Someone resolved the issue by changing Firefox to IE. When I use IE, the "Create" button has not any reaction if i click on it.

Hi,

Aditya Ganjoo — Sat, 12 Aug 2017 12:31:43 GMT

Hi,

Can you restart the ACS process?

Use the command acs stop and after the services stop use acs start.

Try this and check if this helps.

Also the version you are using is EOL/EOS:

https://www.cisco.com/c/en/us/products/collateral/security/secure-access-control-system/eol_c51-693439.html

Regards,

Aditya

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After I changed to Chrome, it

wfqk — Sat, 12 Aug 2017 13:05:17 GMT

After I changed to Chrome, it started to work, but some icons in there cannot show up.

It would be great if the ACS can be upgraded. I do not know where to download ACS 5.4 or 5.6

Hi,

Aditya Ganjoo — Sat, 12 Aug 2017 13:32:23 GMT

Hi,

Please do not use Chrome as it is an unsupported browser and can lead to database corruption on ACS.

Here is the link to download the ACS 5.6 version:

https://software.cisco.com/download/release.html?mdfid=286281502&flowid=73108&softwareid=282766937&release=5.6.0.22&relind=AVAILABLE&rellifecycle=&reltype=latest

Latest version is 5.8:

https://software.cisco.com/download/release.html?mdfid=286286338&flowid=76642&softwareid=282766937&release=5.8.0.32&relind=AVAILABLE&rellifecycle=&reltype=latest

Regards,

Aditya

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Thank you so much!!

wfqk — Sat, 12 Aug 2017 17:20:57 GMT

Thank you so much!!

Always happy to help :)

Aditya Ganjoo — Sat, 12 Aug 2017 17:25:19 GMT

Always happy to help 🙂

Actually, I realize I have

wfqk — Wed, 16 Aug 2017 04:48:20 GMT

Actually, I realize I have not resolved the issue. I tried several web browsers firefox, ie, in different versions, and chrome. all of these cannot work. attached picture is produced when i wanted to create rule via clicking "Create" button in Firefox.

Hi,

Aditya Ganjoo — Wed, 16 Aug 2017 09:43:55 GMT

Hi,

It can be a DB issue.

Did you upgrade the ACS?

Also, are you not able to create any rule on the ACS or just happening for few rules?

Regards,

Aditya

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I upgraded it to 5.4, and

wfqk — Wed, 16 Aug 2017 14:48:23 GMT

I got it after i use ie11. it is compatibility issue

Thank you