topic Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working in Network Access Control

ACS 5.1 "Launch Monitoring & Report Viewer" not working

mlangguth — Mon, 11 Mar 2019 00:38:05 GMT

I'm trying to view the logs on the ACS server via the web interface. When I click on "Launch Monitoring & Report Viewer", it opens a new window and I get the error "cannot display the webpage". This happens on both Firefox and IE. The URL it's trying to load is this: https://x.x.x.x/acsadmin/ReportsRedirectorAction.do

These are relatively new boxes so I don't know if I missed some config bit somewhere to enable that utility or what.

Any insight would be appreciated.

Thanks,

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

Waris Hussain — Wed, 01 Dec 2010 23:09:52 GMT

Hi,

Which patch level you are? Can you login to CLI and run command sh application status acs make sure all are in running state.

Is it possible to stop and start application and see if there is any difference.

Thanks

Waris Hussain.

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

mlangguth — Thu, 02 Dec 2010 13:41:34 GMT

We are at 5.1.0.44.

When I console into the device and run 'sh application acs status', all three are "running".

This appliance is not the primary instance. Does that make a difference? The report viewer works on the primary instance but doesn't seem to work on the other appliances that I've checked so far. I just want to make sure it's not something I enabled on the first box and not on the others.

Thanks,

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

Waris Hussain — Thu, 02 Dec 2010 19:55:27 GMT

I had the issue in ACS 5.1 no patch and it was fixed after reboot and after applying patch three it didnt showed up. The only difference is i had a standalone ACS.Who is the log collector in your setup?

Let me know if you can apply patch here is the link for that :

http://www.cisco.com/cisco/software/release.html?mdfid=282773289&flowid=4409&softwareid=282766937&release=5.1.0.44&rellifecycle=&relind=AVAILABLE&reltype=latest

here is the procedure to apply patch 3 ( on both primary and secondary)

downlaod the file : 5-1-0-44-3.tar.gpg

and place the file in the FTP server in your enviroment

Create a repository:


acs/admin(config)# repository myrepository

acs/admin(config-Repository)# url sftp://starwars.test.com/repository/system1

acs/admin(config-Repository)# user luke password skywalker

acs/admin(config-Repository)# exit

then run this command :

acs patch install patch-name.tar.gpg repository repository-name

Installing an ACS patch requires a restart of ACS services.

Would you like to continue? yes/no

Thanks
Waris Hussain.

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

mlangguth — Thu, 02 Dec 2010 20:19:07 GMT

Thanks for the response.

We don't have any external syslog collector set up wit these. We're uing the internal logging currently.

The boxes aren't in production so it won't be an issue getting them patched. Once I do I'll let you know if that corrected anything.

Thanks,

EDIT: I looked at the download link you posted and see there are 4 and 5 patches as well. Should I just apply the latest one or in keeping with Cisco rhetoric, stay two levels below the current release?

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

mlangguth — Fri, 03 Dec 2010 18:29:39 GMT

I patched all 10 systems with patch #3 today and it's still the same thing. Is that a consequence of having a primary/secondary setup -- Where the secondary appliances lose the ability to run the log viewer from the web interface?

Thanks,

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

Waris Hussain — Fri, 03 Dec 2010 19:03:25 GMT

Can you verify that the ACS name is resolveable i see a bug in ACS with similar issue CSCtg77168

Symptom:-
 
 We get page cannot be displayed when trying to get the support bundle from web
interface in ACS  5.1. i.e When we click on menu option in monitoring and
report viewer, a pop-up box comes up and we get "Page cannot be displayed".
This happens when the ACS name is not able to resolve itself. Even when you use
the IP address, the browser looks for the ACS server entry in DNS. 

 
 Conditions:-
when the ACS is not able to resolve the name and even if you use the IP
address, the browser looks for the ACS server entry in DNS. 
 
 Workaround:- 

1) use CLI to get the logs
2) Add the name of the ACS server in the DNS Or can add it to
C:\WINDOWS\system32\drivers\etc\hosts of the machine that runs the browser.

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

mlangguth — Fri, 03 Dec 2010 20:11:28 GMT

I added the systems to the /etc/hosts file on my laptop and it still doesn't work. The one thing I'm wondering is if the processes have anything to do with it.

On our primary box, and the one we can view logs with the event viewer, we have the following:

bltacs01/admin# sh application stat acs

ACS role: PRIMARY

Process 'database'                  running
Process 'management'                running
Process 'runtime'                   running
Process 'view-database'             running
Process 'view-jobmanager'           running
Process 'view-alertmanager'         running
Process 'view-collector'            running
Process 'view-logprocessor'         running

On the appliance that is one the secondary servers:

lbcacs01/admin# sh app status acs

ACS role: SECONDARY

Process 'database'                  running
Process 'management'                running
Process 'runtime'                   running

Every other secondary appliance has the same three processes running. Does not having the "view-logprocessor" or some other process affect viewing logs locally on the secondary devices?

Thanks,

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

jkiehnle — Fri, 03 Dec 2010 23:53:05 GMT

Your Primary has become your default log collector when you joined the secondaries to it.

View all your logs from the Primary.

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

jkiehnle — Sat, 04 Dec 2010 00:00:16 GMT

BTW... why not just goto 5.2

I like it much better than 5.1... more stable... less issues.

hope that helps...

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

Shamas uddin Ahmad — Mon, 06 Dec 2010 06:44:52 GMT

Hello

I have the same type of issue in our 5.0 ACS and were unable to get the monitoring page.. you fixed the issue or still having the same.. after upgrading to 5.1 ???

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

mlangguth — Mon, 06 Dec 2010 13:13:48 GMT

jkiehnle@comcast.net

Your Primary has become your default log collector when you joined the secondaries to it.

View all your logs from the Primary.

Hrm. So if the primary server goes down for whatever reason, will we be able to launch the log viewer on the secondary systems?

It Looks like running an external syslog server would be the only way to ensure you get all of the logs in the event of the primary appliance having some hardware failure.

Thanks,

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

mlangguth — Mon, 06 Dec 2010 13:16:21 GMT

jkiehnle@comcast.net

BTW... why not just goto 5.2

I like it much better than 5.1... more stable... less issues.

hope that helps...

I didn't know 5.2 was out. I might give that a look since these aren't in production yet.

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

mlangguth — Mon, 06 Dec 2010 13:17:29 GMT

shams.ahmad wrote:

Hello

I have the same type of issue in our 5.0 ACS and were unable to get the monitoring page.. you fixed the issue or still having the same.. after upgrading to 5.1 ???

Apparently you can only view logs on the primary instance.

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

Shamas uddin Ahmad — Mon, 06 Dec 2010 14:26:21 GMT

we are unable to see the page it shows that the loading server please wait and if it takes longer time contact network administrator..

this message apears while we try to acccess the monitring and report viewer page

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

mlangguth — Mon, 06 Dec 2010 16:21:54 GMT

jkiehnle@comcast.net

BTW... why not just goto 5.2

I like it much better than 5.1... more stable... less issues.

hope that helps...

I was looking around the website at possibly upgrading to 5.2. Am I reading the docs correctly? You need to burn a CD with the 5.2 image and place it in the appliance to upgrade? This can't be done remotely via FTP like the upgrade to 5.1? It looks like the patch for 5.2 can be applied remotely but the upgrade needs to be on a CD.

Surely there's a way to do this over FTP. None of thse servers are anywhere near our offices. I think the closest one is around ~300 miles away.

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

jkiehnle — Mon, 06 Dec 2010 17:14:39 GMT

There is no upgrade path from 5.1 to 5.2 that involves patching. It is a complete rebuild.

I simply mount the ISO locally and install it over the network, But I am using VMWare not appliance.

Re: ACS 5.1 "Launch Monitoring & Report Viewer" not working

manikandan15 — Sat, 26 Feb 2011 16:04:14 GMT

Hi Jk,

Am also running the ACS 5.1 in VMWare only, but it seems so many issues in this version and the only workaround for all the problem is upgradation to 5.2 version. Can you some information about the upgradation process and it might be helpful for me to take forward.

1. Do we need the License to upgrade from 5.1 to 5.2 version? ( At present my ACS 5.1 is running with permenent license only )

2. can we able to re-image the existing confguration to the upgraded version 5.2?

Regards

Manny

Has anyone resolved this

stextor — Wed, 12 Aug 2015 19:55:32 GMT

Has anyone resolved this issue? I am having the same experience. I'm running one box on Version : 5.6.0.22.2

Here is my show application status acs

ACS1NI/ncadm# show application status acs

ACS role: PRIMARY

Process 'database'                  running
Process 'management'                running
Process 'runtime'                   running
Process 'adclient'                  running
Process 'ntpd'                      running
Process 'view-database'             running
Process 'view-jobmanager'           running
Process 'view-alertmanager'         running
Process 'view-collector'            running
Process 'view-logprocessor'         running

ACS1NI/ncadm#

Any suggestions?

I had the same problem and

cybrsage — Wed, 12 Aug 2015 20:36:52 GMT

I had the same problem and fixed it with the help of Cisco (while working another issue). I am on ACS 5.7 but it should not matter as long as you are in the 5.X range.

Log into the ACS Box and enter the command acs-config. It will ask you for your username and password, use the ones you need to log into the Web GUI (where you unlock user accounts, etc).

ACS5-7#acs-config

Once at the acsadmin (config-acs) prompt, enter the command acsview replace-cleandb. This will remove the logs and replace them with a new database - this should fix logging corruption. It takes 5 minutes to complete.

ACS5-7/acsadmin(config-acs)#acsview replace-cleandb

You WILL lose all your logs, but since you cannot view them anyway, who really cares if you lose them, right?

I cannot remember which, but you will need either Java or Flash installed on the machine you are going to be viewing the logs from. I think it is Java, but cannot remember for certain. If you do not have the one it needs, you will be able to open the log viewer but the log areas will be blank.

Do not forget to give stars to solutions which help!