topic ACS SE console password reset error in Network Access Control

ACS SE console password reset error

sunil.aroraa — Sun, 10 Mar 2019 23:51:32 GMT

I'm getting the following error during ACS console password recovery process:

Cisco Secure ACS: 4.2.0.124

Appliance Management Software: 4.2.0.124

Appliance Base Image: 4.2.0.107

Status: Appliance is functioning properly

Default administrator account can be reset now.

Press enter to change default administrator account and password

password:

Enter new password again:

Error: Failed to set password: rc = [997] Overlapped I/O operation is in progres

Can anyone had faced this problem?

Any help and hint will appericiated. Thannka in advance.

Thank You,

Sunil

Re: ACS SE console password reset error

Ganesh Hariharan — Sat, 26 Dec 2009 16:25:18 GMT

Is the LAN port is connected while doing the basic configuration as error says about the
I/O operation is in progress.If yes just remove the cable and boot once again the ACS and then try to reset the password.

Regards

Ganesh.H

Re: ACS SE console password reset error

ansalaza — Mon, 28 Dec 2009 15:43:25 GMT

Do you have a working backup of the ACS Configuration that you could restore?

If you still have access to the GUI using the "GUI Admin credentials",

try to take a backup of the database...

It is very likely that you'll need to re-image the ACS Server

in order to reset the "ACS Console credentials".

Using the same DVD/CD to restore the Administrator password:

ACS Appliance Recovery Options

[1] Reset administrator account

[2] Restore hard disk image from CD

[3] Exit and reboot

Enter menu item number: [2]

This will wipe all your configuration and will re-install the OS, which will force you to re-configure some basic settings like IP address, Gateway, DNS Domain and Servers, NTP Servers...

Once you have GUI access, you can restore your ACS database...the console credentials should not be overwritten by the restore...

HTH.