topic Re: ACSSE v4.2 Default Group (-1 Users) in Network Access Control

ACSSE v4.2 Default Group (-1 Users)

Dave Anthony David — Sun, 10 Mar 2019 23:19:06 GMT

Hi there. I have problem with my ACS Solutions Engine v4.2, the default group have (-1 users), and when I click this group, it gives an error "Cannot read the users for this group.

Anyone how to solve this? Thanks

Re: ACSSE v4.2 Default Group (-1 Users)

darpotter — Tue, 03 Feb 2009 12:25:57 GMT

Looks like you've had some db corruption.

Do you have a s/w acs you could replicate back from?

On the s/w version you can do a csutil -d to get the dump.txt. Edit and find the user count field for that group, set it to 0 then reload the dump file. Job Done.

Otherwise you might have to re-image unless the TAC have an alternative.

Re: ACSSE v4.2 Default Group (-1 Users)

Dave Anthony David — Wed, 04 Feb 2009 01:33:55 GMT

You mean, backup the existing db from the appliance, then restore it to s/w version of acs and perform dumping. Then, edit user count field using csutil -d command to 0 and reload the dump file back to acs s/w version. Once ok, perform backup from acs s/w and restore it to acs appliance?

Re: ACSSE v4.2 Default Group (-1 Users)

Dave Anthony David — Wed, 04 Feb 2009 08:33:52 GMT

I managed to solve the problem by backing up the database and restore it using that file.

Re: ACSSE v4.2 Default Group (-1 Users)

darpotter — Wed, 04 Feb 2009 09:00:58 GMT

Excellent!