topic Hi 360rundll, in Network Access Control

ACS problem

360rundll — Mon, 11 Mar 2019 06:56:35 GMT

Hi all,

Our ACS 5.3.0.40.9 pop critical error System Alarm [Database Purging] Who can tell me how to trouble ?

Like the snapshots. THX!

Hi 360Rundll,

vthaluru — Thu, 21 Jul 2016 08:54:15 GMT

Hi 360Rundll,

We will get that alarm ,when there is no DBPurge job run on past two todays.

Please check DataPurge Job status in the scheduler page (Monitoring Configuration > System Operations >Scheduler Status) ,whether it is running or not ?

If it is not running ,then restart the view-jobmanager alone (acs stop view-jobmanager,acs start view-jobmanager).

Thanks

VenkataKrishna

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DatabasePurge-Job

360rundll — Thu, 21 Jul 2016 09:58:07 GMT

DatabasePurge-Job

Database Purge Utility

System

Mon Sep 08 04:00:00 HKT 2014

DB Purge Skipped

Completed

Should I have a try (acs stop view-jobmanager,acs start view-jobmanager)?

Is it bug or not? I can found

https://supportforums.cisco.com/discussion/11728651/acs-5-dbpurge-not-running-past-two-days

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCue35765

http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-3/release/notes/acs_53_rn.html

but cisco announce they are fixed it at 5-3-0-40-9, -10 has fixed another BUG.

Patches :

5-3-0-40

Hi 360rundll,

vthaluru — Thu, 21 Jul 2016 09:58:22 GMT

Hi 360rundll,

Yes,you need to restart the view-jobmanager alone ,check on tomorrow after 4 AM ,whether DBPurge is updated the status in scheduler page or not ?

Thanks

VenkataKrishna

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Dear vthaluru,

360rundll — Fri, 22 Jul 2016 03:19:50 GMT

Dear vthaluru,

I have acs stop view-jobmanager &acs start view-jobmanager yesterday. But I opened Monitering and Reports -> Lauch Monitoring & Report Viewer

found

The monitoring and reports database is currently unavailable. Attempting to reconnect in 5 seconds.
If problem persists, please contact your ACS administrator.

Also like cisco another fixed bug:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCsx43817/?referring_site=ss

NOW

ACS5-01/admin# show application status acs

ACS role: PRIMARY

Process 'database' running
Process 'management' running
Process 'runtime' running
Process 'ntpd' running
Process 'view-database' running
Process 'view-jobmanager' running
Process 'view-alertmanager' running
Process 'view-collector' running
Process 'view-logprocessor' running

Hi 360rundll,

vthaluru — Fri, 22 Jul 2016 11:47:29 GMT

Hi 360rundll,

It is not able to get the connection to access the GUI.

Could you please try restarting services(application stop acs ,application start acs).

Thanks

VenkataKrishna

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Dear vthaluru,

360rundll — Fri, 22 Jul 2016 11:50:31 GMT

Dear vthaluru,

Yes, I am planing to restarting services(application stop acs ,application start acs) tonight.

Dear vthaluru,

360rundll — Fri, 22 Jul 2016 15:43:55 GMT

Dear vthaluru,

After restarting services(application stop acs ,application start acs) tonight, I can go into cisco secure acs view(Monitering and Reports -> Lauch Monitoring & Report Viewer). Meanwhile, I can see some status like snapshots. What can I do next? Is it really ACS's bug?

Dear vthaluru,

360rundll — Sat, 23 Jul 2016 01:07:00 GMT

Dear vthaluru,

Today, I can see that DBPurge error already exits.I feel it is bug cause it still report " DBPurge is not running for the past two days."

If it isn't a bug , I feel it will report"for past three days/ four days....." and it may report "one day" after I restart service. It may a bug that cisco hasn't fixed completely yet. And after restart service, "Scheduler Status" still like the snapshot.

DatabasePurge-Job Database Purge Utility System Mon Sep 08 04:00:00 HKT 2014 DB Purge Skipped Completed

I can see that error appear at Mar 24,2016 when I found the log. What can I do next? THX!

Dear vthaluru,

360rundll — Wed, 27 Jul 2016 10:02:57 GMT

Dear vthaluru,

Do you have some advice? THX!

Hi 360rundll,

vthaluru — Wed, 27 Jul 2016 10:13:52 GMT

Hi 360rundll,

Whether are you able to see the data on reports ?

Click on purge now from GUI (removal and backup) .

Please share the screen shot of schedulear.

Thanks

VenkataKrishna

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Dear vthaluru,

360rundll — Wed, 27 Jul 2016 11:56:48 GMT

Dear vthaluru,

I can see the data on reports. Before I click on "Purge Now", I want to know wether it's a way to check database sizes?

admin# show disks

disk: 5% used (2795992 of 65539868)
temp. space 15% used (1098220 of 8063408)

Internal filesystems:
all internal filesystems have sufficient free space

Is it a way take full backup under "Purge Now"'s sentence mean like this:

1.Choose System Administration > Operations > Distributed System Management.
2.From the Primary Instance table or the Secondary Instances table, select the instance that you want to back up.
Backup Options select ADE-OS and ACS Configuration Backup.
3.Click Backup.

THX!

Hi 360rundll,

vthaluru — Wed, 27 Jul 2016 12:37:42 GMT

Hi 360rundll,

We have command from CLI ,it will full backup (acs+ade os +view).

backup <filename> repository <repository name>.

if you have want to take acs backup or ade os backup or view backup ,then click on Distributed Management page .

we have scheduled backup for config backup.

We have full backup for reports data from removal backup page ,click on backup now .

To check the acsview dbsize ,go to the acs-config mode ,then enter gui credentials and run the acsview show-dbsize command ,it will show you DB size.

Thanks

VenkataKrishna

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Dear vthaluru,

360rundll — Fri, 29 Jul 2016 03:48:19 GMT

Dear vthaluru,

Before I click "Purge Now", I want to take a full backup, but.....

ACS5-01/admin# back
backup backup-logs
PNS-ACS5-01/admin# backup 20160729backup repository ftp
% Creating backup with timestamped filename: 20160729backup-160729-0943.tar.gpg
% Error: Insufficient disk space to perform full backup.
% Try lowering the data window on ACSView Data retention under Data Management Configuration.
% Application backup error

ACS5-01/acsadmin(config-acs)# acsview show-dbsize
Actual DB Size (bytes) : 196506386432
Actual DB Size (GBs) :183.01
Physical DB Size (bytes):196509253632
Physical DB Size (GBs) :183.01
Physical ACSviewlog file Size (GBs) :0.15

ACS5-01/admin# show disks

disk: 5% used (2795992 of 65539868)
temp. space 15% used (1103992 of 8063408)

Internal filesystems:
all internal filesystems have sufficient free space

Is it harddisk insufficient space?

Hi 360rundll,

vthaluru — Sat, 30 Jul 2016 16:31:30 GMT

Hi 360rundll,

It requires around 380 GB free space in the opt directory to backup success. or configure the NFS server having more than 500 GB to backups success.

Thanks

VenkataKrishna

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