topic Re: ACSse Services down in Network Access Control

ACSse Services down

dage_telindus — Sun, 10 Mar 2019 22:51:06 GMT

Hello,

One of my customer just called me and told that his services has pratically all gone down. Cf below :

CSAdmin stopped

CSAuth stopped

CSDbSync stopped

CSLog stopping

CSMon starting

CSRadius starting

CSTacacs stopped

CSAgent stopped

When he tries to start them up he got the following error message :

srvparacssec> start CSAdmin

API called before initialised at V:\ismg_israel_acs\Acs\EndPoint\Core\endpoint.cpp:394

Starting service: CSAdmin..

CSAdmin is starting

CSAdmin is not running

The same ta create the logs :

srvparacssec> support

API called before initialised at V:\ismg_israel_acs\Acs\EndPoint\Core\endpoint.cpp:394

SchemeLayer: SL:Connect failed

Can not initialize SchemeLayer

I searched hard about this error but didn't find anything.

Thank you for your help,

Kind regards from France,

Re: ACSse Services down

Jagdeep Gambhir — Thu, 15 May 2008 16:18:01 GMT

Most likely a hardware issue. Please reimage and see if that fix it else get it RMA'd.

Regards,

~JG

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Re: ACSse Services down

dage_telindus — Fri, 16 May 2008 07:27:34 GMT

That's is exactly my action plan.

Thank you for your help,

Regards,

Re: ACSse Services down

Jagdeep Gambhir — Sat, 17 May 2008 11:59:29 GMT

Pls mark it resolved , so other's can benefit

Re: ACSse Services down

dage_telindus — Mon, 19 May 2008 07:29:20 GMT

Hello all,

I just would let the you know how I solved the isssue. I came to the customer site site on thursday and I re-imaged the 1113. It was succcessfull !

Don't hesitate to try it before RMA and thanks a lot for your help.

Regards,

Re: ACSse Services down

Jagdeep Gambhir — Mon, 19 May 2008 12:52:24 GMT

Thanks for sharing the information.