topic Re: Duplicate user account problem in CSACS 3.3. in Network Access Control

Duplicate user account problem in CSACS 3.3.

jasonhumes — Sun, 10 Mar 2019 21:10:35 GMT

We are running ACS3.3 and there seems to be a problem editing certain user accounts. When we go to change the password on certain user accounts, via the Group, Show users in group, click on username...the user account shows up as if it does not exist as there is no delete button, only submit and cancel. Any idea what is going on here? I've tried to re-fill in all the details when user accounts show up like this, but then it shows duplicate accounts in the same group...If I delete one, then only one account shows up, but in the create a user mode, not edit user mode...strange. Thanks

jason

Re: Duplicate user account problem in CSACS 3.3.

smahbub — Tue, 07 Jun 2005 11:27:22 GMT

Did you try rebooting the ACS, may be it could be a temporary issue.

Re: Duplicate user account problem in CSACS 3.3.

shri krishan Bansal — Tue, 07 Jun 2005 13:03:36 GMT

Can you try compacting the Database?

Pls refer the following URL for compact:

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_soft/csacs4nt/acs33/user/ae.htm#wp364964

Note:For safty sake do a system backup, before doing compacting database.