topic Re: ISE 2.3 backup creation stuck at 75% in Network Access Control

ISE 2.3 backup creation stuck at 75%

JimKnight27321 — Wed, 04 Dec 2019 18:49:52 GMT

I am trying to do a configuration data backup of an ISE 2.3 against a Linux system over SFTP. It has been stuck at 75% for two hours now. Is this normal? There are no networking issues in my network - the ISE can pingbackup system without any problems, and vice-versa.

Re: ISE 2.3 backup creation stuck at 75%

JimKnight27321 — Wed, 04 Dec 2019 19:41:35 GMT

Can't even cancel it:

(Cancel not allow? OK.) Any ideas as to what may be going on? It's not like this ISE is managing hundreds of thousands of entries - I have just a handful of network devices and users for testing.

Re: ISE 2.3 backup creation stuck at 75%

Colby LeMaire — Thu, 05 Dec 2019 00:29:22 GMT

You will have to stop the ISE services from the CLI to cancel the backup. I have even seen where you have to reboot the appliance to clear the stuck backup process. At 75%, it is likely an issue with the connection to your SFTP repository. I always attempt a backup from the CLI first so that I can see what errors, if any, it runs into. Then once you know it is good, use the GUI to schedule it. Same with upgrades, I never use the GUI. It just doesn't give you enough information.

Re: ISE 2.3 backup creation stuck at 75%

rschlayer — Thu, 05 Dec 2019 10:02:40 GMT

Please verify that you can access the SFTP repository by issuing the "show repo <REPO-Name>" command on the ISE CLI.