topic Re: ISE 2.6 Live Logs Blank Popup in Network Access Control

ISE 2.6 Live Logs Blank Popup

Colby LeMaire — Sun, 03 Nov 2019 21:54:41 GMT

Has anyone ever seen an issue with ISE 2.6 where when you go to the Radius Live Logs page, you get a popup box that is blank with just a continue button. After clicking the continue button, the Live Logs don't load any data. Just stays stuck on fetching data or no data found. If you change any of the filters or try to refresh, the blank popup comes up again. This is after an upgrade from 2.4 to 2.6. 2.6 Patch 2 was installed and the issue is still there.

Live Sessions has data and Reports show Radius Authentications. Seems like it is just an issue with Live Logs. Any ideas or previous experiences?

Re: ISE 2.6 Live Logs Blank Popup

Mark Elsen — Mon, 04 Nov 2019 07:59:00 GMT

- Have you tried this with different (but supported) browsers (e.g.) ?

Re: ISE 2.6 Live Logs Blank Popup

cciesec2011 — Mon, 04 Nov 2019 14:58:54 GMT

@Colby LeMaire wrote:
Has anyone ever seen an issue with ISE 2.6 where when you go to the Radius Live Logs page, you get a popup box that is blank with just a continue button. After clicking the continue button, the Live Logs don't load any data. Just stays stuck on fetching data or no data found. If you change any of the filters or try to refresh, the blank popup comes up again. This is after an upgrade from 2.4 to 2.6. 2.6 Patch 2 was installed and the issue is still there.
Live Sessions has data and Reports show Radius Authentications. Seems like it is just an issue with Live Logs. Any ideas or previous experiences?

Yes, I've run into this issue last month. Did you try to "uncheck" the box "Use "ISE Messaging Service" for UDP Syslogs delivery to MnT" in ISE? It is under "Administration --> System ---> Settings ---> Logging.

This features was not available or disabled by default in ISE 2.4. It is is enabled by default in ISE 2.6.

Re: ISE 2.6 Live Logs Blank Popup

Jason Kunst — Mon, 04 Nov 2019 16:16:43 GMT

I don't see why the ISE messaging service would cause this. Try clearing your cache and using latest version of Firefox. otherwise please log ticket with TAC to get to the bottom of it

Re: ISE 2.6 Live Logs Blank Popup

Colby LeMaire — Mon, 04 Nov 2019 19:57:45 GMT

Yes, we have tried other browsers.

Re: ISE 2.6 Live Logs Blank Popup

Colby LeMaire — Tue, 05 Nov 2019 16:36:10 GMT

Unchecking that box did not help. But thanks for the suggestion.

Re: ISE 2.6 Live Logs Blank Popup

Colby LeMaire — Tue, 05 Nov 2019 16:37:43 GMT

Tried different browsers and cleared the cache. Didn't help. Right-clicking the blank popup and selecting "Inspect element", I was able to see that it appears to be an Internal Server Error (500). Working with TAC now. Was just hoping it was a simple fix.

Re: ISE 2.6 Live Logs Blank Popup

cciesec2011 — Tue, 05 Nov 2019 18:29:48 GMT

@Colby LeMaire wrote:
Unchecking that box did not help. But thanks for the suggestion.

Did you also reboot the appliance? Mine didn't work until after I reboot the appliance.

Re: ISE 2.6 Live Logs Blank Popup

Colby LeMaire — Tue, 05 Nov 2019 22:06:58 GMT

I did reboot both Admin/MnT appliances and it did not help.

I was able to get it working if I switched the "Primary MnT" role over to the same node as the "Primary Admin". Before, my Primary Admin was the Secondary MnT. Secondary Admin was the Primary MnT. Leaving both primary roles on the same node for now until we can resolve the issue with TAC.

Re: ISE 2.6 Live Logs Blank Popup

Colby LeMaire — Mon, 18 Nov 2019 17:50:40 GMT

Just wanted to provide an update on this. Turned on debugging on ISE for cpm-mnt and cisco-mnt, recreated the issue where the Live Logs page doesn't load and we just get a blank popup box. Turned debugging off. Downloaded and reviewed the ISE-PSC log file from the Primary MnT. In that log, there was an Oracle error "ORA-00942: table or view does not exist". The solution was to reset the MNT database using "application configure ise" and selecting option 4. After that, the Radius Live Logs started working.

Re: ISE 2.6 Live Logs Blank Popup

Dustin Anderson — Mon, 18 Nov 2019 17:53:52 GMT

I think we are seeing the same issue. We had lievelogs until we registered the second node, then I lost logs on my primary unit. I have a TAC open on it.

What is option 4? does this do a repair, or will it wipe out the unit? Just wondering.

Re: ISE 2.6 Live Logs Blank Popup

Dustin Anderson — Mon, 18 Nov 2019 20:40:14 GMT

Looks like my issue was a bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvp45528/?rfs=iqvred

Re: ISE 2.6 Live Logs Blank Popup

sdfgdfgfddfdfgdf — Fri, 29 Nov 2019 08:59:10 GMT

Same here, has anyone else fixed by this method, and what is the impact of running the reset?

Re: ISE 2.6 Live Logs Blank Popup

edbbfi — Fri, 29 Nov 2019 09:44:07 GMT

Here is what i did to get it work (upgrade from ise 2.4 to 2.6)

1. uninstall patches

2. [4]Reset M&T Database

ise/admin# application configure ise

Selection configuration option
[1]Reset M&T Session Database
[2]Rebuild M&T Unusable Indexes
[3]Purge M&T Operational Data
[4]Reset M&T Database
[5]Refresh Database Statistics
[6]Display Profiler Statistics
[7]Export Internal CA Store
[8]Import Internal CA Store
[9]Create Missing Config Indexes
[10]Create Missing M&T Indexes
[11]Enable/Disable ACS Migration
[12]Generate Daily KPM Stats
[13]Generate KPM Stats for last 8 Weeks
[14]Enable/Disable Counter Attribute Collection
[15]View Admin Users
[16]Get all Endpoints
[17]Enable/Disable Wifi Setup
[18]Reset Config Wifi Setup
[19]Establish Trust with controller
[20]Reset Context Visibility
[21]Synchronize Context Visibility With Database
[22]Generate Heap Dump
[23]Generate Thread Dump
[24]Force Backup Cancellation
[0]Exit

re install patches and the live log works again

Re: ISE 2.6 Live Logs Blank Popup

Colby LeMaire — Fri, 29 Nov 2019 17:49:37 GMT

The reset just recreates the database tables and populates the data again. When we did the reset, I was worried that we would have to restore the operational backup, but the data remained there. So the reset is not blowing the data away. Just recreating the database tables and repopulating.

Re: ISE 2.6 Live Logs Blank Popup

sdfgdfgfddfdfgdf — Fri, 29 Nov 2019 22:41:34 GMT

So, I did this.
However, it did clear all the old logs, from tacacs command accounting reports for instance.
Although I no longer get a blank pop up on radius live logs, I don’t get any radius logs at all.
It’s a VM that I can roll back, but I would like to get this bottomed out. Doesn’t fill me with confidence on upgrading physical SNS to be honest, as they won’t just roll back like a VM will.
TAC case next week me thinks, hopefully it’s a simple repeatable fix!

Re: ISE 2.6 Live Logs Blank Popup

jmaldonado@nygenome.org — Tue, 18 Feb 2020 00:37:55 GMT

This issue has been pending now for 3 months.

When will there be a workaround and/or fix issued?

Re: ISE 2.6 Live Logs Blank Popup

Colby LeMaire — Tue, 18 Feb 2020 00:45:04 GMT

What issue are you seeing? Have you tried the MNT database reset?

Re: ISE 2.6 Live Logs Blank Popup

Vostok — Mon, 24 Feb 2020 08:18:37 GMT

I had the same problem and for recovery TAC engineer help me with next solution:

admin# app conf ise

You are about to reset the M&T database. Following this operation, application will be restarted.
Are you sure you want to proceed? y/n [n]: y

After cleaning and indexing database all perfect start work.

Re: ISE 2.6 Live Logs Blank Popup

TRGDD — Sat, 21 Mar 2020 11:37:34 GMT

Hi,

Did TAC engineer provide any permanent fix? Is there a bug associated with the issue?