topic Re: ISE 2.4 Patch 9 -> High Disk Utilization: Server= in Network Access Control

ISE 2.4 Patch 9 -> High Disk Utilization: Server=

bdr_noc — Wed, 31 Jul 2019 08:11:32 GMT

After patching to 2.4 9 we get massive Log-Massages "High Disk Utilization: Server=" from the secondary Cluster Member.

Anyone else got this "Problem / Bug"

Reloading the Clustermembers won´t fix it.

Re: ISE 2.4 Patch 9 -> High Disk Utilization: Server=

bdr_noc — Wed, 31 Jul 2019 09:37:34 GMT

we found the problem -> /opt is full.

is there any possibility to clean up /opt? or should we open an TAC case?

ise2/admin# show disks

disk repository: 17% used (4571472 of 30106488)

Internal filesystems:
/ : 96% used ( 13616252 of 14987616)
/dev : 0% used ( 0 of 32838396)
/dev/shm : 0% used ( 0 of 32849728)
/run : 1% used ( 1272 of 32849728)
/sys/fs/cgroup : 0% used ( 0 of 32849728)
/boot : 24% used ( 106511 of 487634)
/tmp : 1% used ( 9444 of 1983056)
/storedconfig : 2% used ( 1588 of 95054)
/opt : 11% used ( 110075244 of 1125348968)
/boot/efi : 4% used ( 8800 of 276312)
/run/user/440 : 0% used ( 0 of 6569948)
/run/user/301 : 0% used ( 0 of 6569948)
/run/user/321 : 0% used ( 0 of 6569948)
/opt/docker/runtime/devicemapper/mnt/f8bc361d4d73dac8f9ac7d807d530d77605e24395a1bac25044dfa13e1e4f3f9 : 1% used ( 403348 of 104805376)
/opt/docker/runtime/containers/a5ff40a2e22a9f29238625c76984100ebfc0ffd4b133d652cb5246a68d5c1806/shm : 0% used ( 0 of 65536)
/run/user/0 : 0% used ( 0 of 6569948)
/run/user/304 : 0% used ( 0 of 6569948)
/run/user/303 : 0% used ( 0 of 6569948)
/run/user/322 : 0% used ( 0 of 6569948)
warning - / is 96% used (13616252 of 14987616)

Re: ISE 2.4 Patch 9 -> High Disk Utilization: Server=

Damien Miller — Wed, 31 Jul 2019 15:47:54 GMT

Root "/" is 96% full, not /opt where the radius and tacacs logs are stored. The 11% being reported for /opt is correct, there are a couple extra digits in the total number.

You will need to contact TAC to access the underlying root file system and clean this up.

Re: ISE 2.4 Patch 9 -> High Disk Utilization: Server=

Greeners84 — Fri, 20 Sep 2019 10:12:29 GMT

I have also just applied the Cisco ISE patch 9 and seeing the same symptoms.
Do we know which directory in the underlying system would require cleaning up?

Re: ISE 2.4 Patch 9 -> High Disk Utilization: Server=

Colby LeMaire — Sat, 21 Sep 2019 16:45:09 GMT

The only filesystem that you would be able to clean up yourself is the local filesystem where upgrade/patch files are stored. Sometimes the local filesystem will get full with coredumps too and you have to clean them out. If any of the other filesystems are full, such as /opt or root, then you have to open a TAC case. They will have to install a rootpatch and access the underlying root filesystem. TAC will figure out what needs to be cleaned up.

Re: ISE 2.4 Patch 9 -> High Disk Utilization: Server=

Greeners84 — Fri, 22 Nov 2019 18:51:59 GMT

I also have a very similar problem in 2.4 patch 9. On two of the nodes in my 4 node deployment I'm seeing 90+ pct utilised after installing patch 9. I deleted everything from disk:/ on all nodes except patch9 but 2 of the nodes were are still at 93+ percent. Cisco TAC visited and installed the root patch and found a load of files in one of the subdirectories of root and they got the disk space back down around 75%. The following day a diagrunn.gz file was generated on one of these nodes which has increased the disk space back up to 94 percent. I deleted the file from disk:/corefiles area but it's still remained at 94% under 'show disk:/'. There's something very buggy going on and not aware of the fix. Not sure if the same symptoms are affecting patch 10 or newer versions?

Re: ISE 2.4 Patch 9 -> High Disk Utilization: Server=

Damien Miller — Sat, 23 Nov 2019 18:15:12 GMT

Deleting the core file would not free up any overall used disk space. /localdisk where generated core files are saved is actually mounted in /opt and in 2.4 is a pre thick provisioned 30GB mount.

So adding/removing files in this directory doesn't free up any space other than in /localdisk when viewing sh disk. /localdisk will always use 30 GB of /opt.

Re: ISE 2.4 Patch 9 -> High Disk Utilization: Server=

Greeners84 — Sun, 24 Nov 2019 08:37:15 GMT

Thank you for the information. Looks like I need Cisco to enable root and delete file from underlying OS, again.

Re: ISE 2.4 Patch 9 -> High Disk Utilization: Server=

Jason Kunst — Mon, 25 Nov 2019 15:04:21 GMT

@Greeners84 wrote:
I have also just applied the Cisco ISE patch 9 and seeing the same symptoms.
Do we know which directory in the underlying system would require cleaning up?

yes issues like this need to be worked through tac

Re: ISE 2.4 Patch 9 -> High Disk Utilization: Server=

Greeners84 — Fri, 10 Jan 2020 15:40:15 GMT

Hello,

With Cisco TAC assistance we gained access to the underlying OS and purged archive files from this location - cd /var/log/journal/ and using the following command 'journalctl --vacuum-time=1d' free'd up approx 3.5 GB of data in my case. Over time the archive files slowly built up again and I'm now back to where I started. In my case it's only affecting 2 nodes in my 4 node deployment. I have been informed that this is related to a bug which will be fixed in patch 12. I would advise against installing patch 11 until this is fixed because in my case I installed 2.4 patch 11 and now the issue is worse and I've lost access to one of my nodes due to disk space in the underlying OS being 100% utilized. This may be different for you. Seek advice from Cisco.

Regards

Adam