topic ISE Active Directory page hangs in "Loading Page" in Network Access Control

ISE Active Directory page hangs in "Loading Page"

ksastoqu — Mon, 22 Jul 2019 12:45:37 GMT

Hello Team,

I have a customer that is experiencing issues with AD page on ISE GUI.

(ISE 2.6, Patch 1)

The nodes have successfully joined to AD and AD authentication works fine, however when going to Administration > Identity Management > External Identity Sources > Active Directory > Join Point hangs with "Loading page".

We have tried with chrome, firefox, and IE with no luck. All browsers are up to date and there is no AdBlocker enabled on any browser.

We had the customer try on a different PC, and when trying on different machines, he doesn't have this issue, it is only present on one PC. Any thoughts on what could have caused this issue on that particular PC?

Re: ISE Active Directory page hangs in "Loading Page"

esen.emre — Mon, 22 Jul 2019 13:26:03 GMT

I had this problem with Chrome, I had no problems when I tried it with Opera browser.

Re: ISE Active Directory page hangs in "Loading Page"

hslai — Tue, 23 Jul 2019 00:39:00 GMT

Anything that might parse the html content on the client could potentially cause this problem. For example,

Getting 'Your connection is not secure'. Many websites i try are blocked by firefox. | Firefox Support Forum | Mozilla Support mentioned,

... security software like Avast and Kaspersky and BitDefender and ESET that intercepts secure connections and sends their own certificate or that incorporates special web shielding features that can block content...

Re: ISE Active Directory page hangs in "Loading Page"

AIN UL BADAR — Tue, 12 May 2020 16:49:58 GMT

I tried the steps in Firefox, and even after adding the exception it still hangs on "Loading Page".

Re: ISE Active Directory page hangs in "Loading Page"

sekhabbaz — Wed, 12 Aug 2020 09:17:41 GMT

Same issue (2.7 Patch2) , i just did a private window in my Firefox browser, worked.

Re: ISE Active Directory page hangs in "Loading Page"

colossus1611 — Sun, 23 Aug 2020 14:08:01 GMT

I had the exact same issue and opening it in Private Mode on Firefox browser works as a workaround. Not sure why it is doing this though now after upgrading to v2.7 Patch2.

Re: ISE Active Directory page hangs in "Loading Page"

Damien Miller — Sun, 23 Aug 2020 16:03:20 GMT

It's also common for ad blockers to prevent the required Javascript from loading on that page.

Re: ISE Active Directory page hangs in "Loading Page"

colossus1611 — Mon, 24 Aug 2020 07:56:56 GMT

It only stopped working in my case after upgrading to version 2.7 Patch 2. Had no issues when I was on version 2.4.

Re: ISE Active Directory page hangs in "Loading Page"

bearman97 — Tue, 15 Feb 2022 16:36:46 GMT

I have been struggling with this for months. I never thought to look at AdBlockPlus. As soon as I disabled ABP the page started loading without issue.