topic Re: AnyConnect Compliance module error message in Network Access Control

AnyConnect Compliance module error message

wileong — Fri, 15 Mar 2019 11:03:44 GMT

During compliance check the following error message pop-up. Any idea how to solve this?

"The requirement cannot be evaluated since you are connected to an untrusted server. Please contact your administrator"

Anyconnect Version = 4.7.01076

Compliance Module = 4.3.562.6144

Thanks

Wing Churn

Re: AnyConnect Compliance module error message

hslai — Thu, 28 Mar 2019 16:41:41 GMT

Not a known issue with ISE.

Please gather a DART bundle from the affected system, open a TAC case if not done already, and submit it to TAC for investigation.

Re: AnyConnect Compliance module error message

briankk1582 — Wed, 26 Jun 2019 19:23:28 GMT

Hi Wing Churn,

Were you able to find a solution to this issue? Do we have to import a certificate from somewhere to the endpoints?

Re: AnyConnect Compliance module error message

briankk1582 — Mon, 01 Jul 2019 17:46:09 GMT

We've figured out the issue. It turns out that on some of the posture checks that are run on the newer AnyConnect packages as well the ISE compliance module, they require for the cert being used in ISE to be trusted. So we exported the self-signed default cert from ISE that we were using and imported it to the endpoint's trusted root certification authorities, and the posture checks were moved forward and continued.

Re: AnyConnect Compliance module error message

wileong — Tue, 02 Jul 2019 03:22:55 GMT

Good to hear that. We did not continue further as it was a time sensitive PoV.

Thanks

Wing Churn

Re: AnyConnect Compliance module error message

aravikumar — Mon, 07 Feb 2022 11:30:22 GMT

Hi I run anyconnect 4.10 with latest compliance module.

I am still getting the pop up

FYI i have the certificates trusted for all services and also it is signed by internal CA.

Still showing this error.

"The requirement cannot be evaluated since you are connected to an untrusted server. Please contact your administrator"