topic Having problems with posture remediation uninstalling FireFox in Network Access Control

Having problems with posture remediation uninstalling FireFox

DennisPerez2791 — Wed, 06 Feb 2019 16:39:21 GMT

ISE 2.4 AnyConnect posture remediation can uninstall cclearner app but gets an error that the feature is not supported for Firefox or Google browsers to uninstall. Does ISE support this feature.

AnyConnect version win-4.6.03049

AnyConnect ComplianceModuleWindows 4.3.405.2048

Re: Having problems with posture remediation uninstalling FireFox

howon — Wed, 06 Feb 2019 22:17:30 GMT

Are you trying to uninstall an application as part of remediation? If so does the end user have rights on the local PC to do so? Also, where is the error from? Can you share the screen shot of the error?

Re: Having problems with posture remediation uninstalling FireFox

DennisPerez2791 — Thu, 07 Feb 2019 04:04:25 GMT

Trying to uninstall google browser. User has rights to PC. I have attached srceenshot. Having the same issues with Firefox.

Re: Having problems with posture remediation uninstalling FireFox

hslai — Sat, 16 Feb 2019 17:12:40 GMT

Please check Cisco Identity Services Engine - Compatibility Information - Cisco and look for the support charts for the compliance module used in your deployment for the particular FireFox version. If un-install application is supported in the particular combination, then it's likely a bug. Please gather a DART bundle and submit it to TAC for analysis. TAC will file a bug, as needed.