topic Re: Cancel Support Bundle? in Network Access Control

Cancel Support Bundle?

mitchp75 — Thu, 10 Jan 2019 16:49:07 GMT

I started a Support Bundle for TAC almost 24 hours ago on the admin node and its still at 60%, is there a way to cancel or stop it? It was for a 2 day period and I don't think it should take this long. Any thoughts?

Thanks,

Mitch

Re: Cancel Support Bundle?

Arne Bier — Thu, 10 Jan 2019 20:46:12 GMT

I have had this too. Had to open a TAC case and the engineer went to root mode and killed the process. You cold try to stop application ise if this won't cause you any downtime. But TAC is the way to go. And then also ask them to investigate WHY this happened. It should not happen.

Re: Cancel Support Bundle?

Jason Kunst — Fri, 11 Jan 2019 01:07:00 GMT

@hslai had this to add

First, check ADE.log and see any clue why it stuck. If there is no cancel button and no root access, then we need either restarting ISE services or reloading ISE.