topic Cisco ISE 2.4 BYOD Portal device is currently unsupported in Network Access Control

Cisco ISE 2.4 BYOD Portal device is currently unsupported

fundserv_inc — Fri, 28 Dec 2018 22:12:35 GMT

New with Cisco ISE 2.4

Able to go though and setup Certificate Provisioning Portal

However BYOD i cant get it to work

When I test the portal page and click start

I automatically get error Your device is currently unsupported.

Then i click retry An unexpected error occurred. Please contact the help desk for assistance.

I tried different browser and different OS and same issue.

Am i missing anything that is blocking this from not working

Also when troubleshooting,where do you look for logs for portal issues?

Damien Miller — Fri, 28 Dec 2018 23:47:50 GMT

I believe you are hitting this bug. You will need to test the flow as if it was in production/pilot and not via portal test URL.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm63946

fundserv_inc — Sat, 29 Dec 2018 19:57:56 GMT

Thx for the info

Instead of clicking of testing portal I tried load the url from another device

The test portal

https://<ciscoise>:8443/portal/PortalSetup.action?portal=<nameofportal>

If I enter that url on a another machine.i get the same problem

Jason Kunst — Sun, 30 Dec 2018 03:05:13 GMT

That’s not how byod works. You don’t use the test url for validating the flow . It’s there simply for testing look and feel

Did you follow the byod guide?
https://community.cisco.com/t5/security-documents/ise-byod/ta-p/3641689

fundserv_inc — Mon, 31 Dec 2018 20:27:43 GMT

Ok thank you

Yah I had some false assumption on how the BYOD actually works.

The link provided with the other link, cleared out a lot.

Was a amazing walkthrough to setup BYOD on WLC

Thanks