topic Re: Smart Account Registration in Network Access Control

Smart Account Registration

adam.west — Mon, 17 Sep 2018 13:52:43 GMT

I have successfully moved licenses into my Smart Account and have been able to create the token to apply to my ISE 2.4 deployment. However, I have been trying for 3+ days to get it to successfully register. Enabling Smart Licensing registration goes through in a few seconds. However, applying the token and using Direct HTTPS connection - it fails to connect, and has since last Friday morning. Is the Smart registration web sire broken?

Re: Smart Account Registration

paul — Mon, 17 Sep 2018 14:40:03 GMT

Are you sure your ISE admin nodes have access to the Internet? There is no proxy/web auth in the way?

Re: Smart Account Registration

paul — Mon, 17 Sep 2018 14:40:44 GMT

As a double check is your profiler feed service working? That also requires Internet access.

Re: Smart Account Registration

adam.west — Mon, 17 Sep 2018 15:47:24 GMT

Test Result - Success

Re: Smart Account Registration

Jason Kunst — Mon, 17 Sep 2018 16:15:45 GMT

please make sure you also reach out to TAC to help troubleshoot

Re: Smart Account Registration

adam.west — Mon, 17 Sep 2018 16:26:12 GMT

Odd - I didn't mark that solved. I will open a TAC case, of course - but no answer for this as of yet.

Re: Smart Account Registration

Jason Kunst — Mon, 17 Sep 2018 16:37:34 GMT

The correct solution is to troubleshoot with the TAC and update if they have more info

Others are still welcome to help if they ran into specific knowledge of such issues

Re: Smart Account Registration

Arne Bier — Mon, 17 Sep 2018 22:54:28 GMT

Smart Licensing also requires ISE's Smart Call Home feature to work. It might be worth running a tcpdump on the PAN to see whether you establish a TCP connection to that site (I forget what it is - I don't think it's tools.cisco.com ... it's another site).

Let us know how you get on - I have had endless hassles with this and it would be nice if it worked as intended.