topic Re: Cisco ISE not showing details for authentication in Network Access Control

Cisco ISE not showing details for authentication

dsc — Wed, 25 Oct 2017 17:14:36 GMT

is this a bug...

I'am trying to get one access-point authenticaticated and that works fine but when i try to see some detailed for it i get this.

-Dennis

Re: Cisco ISE not showing details for authentication

hslai — Wed, 25 Oct 2017 19:31:39 GMT

You might run into CSCuy12346 or CSCva73659.

Also, please ensure RADIUS accounting sent to ISE for such authentications. Otherwise, the auth reports got cleared after 7 days.

Re: Cisco ISE not showing details for authentication

dsc — Wed, 25 Oct 2017 20:28:25 GMT

thanks for reply.

the CSCuy12346 is not for viewing "Insufficient Permissions to View Bug"

it was working two days ago...

so I will try this workaround " Doing "application configure ise" and choosing reset MnT session database might help too." and see if that helps.

Re: Cisco ISE not showing details for authentication

drichards21 — Tue, 04 Dec 2018 20:03:28 GMT

I have the same issue in my lab, but not in production. I tried resetting the M&T session database and no luck. I installed 2.4 patch 5 and it did not resolve the issue either. Hoping someone else has found a solution before I need to engage TAC?

Re: Cisco ISE not showing details for authentication

mustafa83 — Fri, 04 Jan 2019 00:24:55 GMT

Hi, we just hit this issue/bug after upgrading our prod. from 2.2 patch 7 to 2.2 patch 12, which is TAC recommended after we hit bug CSCvh48558 in patch 7, i lost my faith in TAC, they should get this product stable somehow... here is my SR just in case

685878593

Re: Cisco ISE not showing details for authentication

Jason Kunst — Fri, 04 Jan 2019 02:28:16 GMT

You will need to work through tac for break fix troubleshoot. That is the proper path

Re: Cisco ISE not showing details for authentication

mustafa83 — Thu, 03 Dec 2020 16:28:43 GMT

back in 01/2019 SR685878593 TAC ended up resetting context visibility from CLI.

we ran into the same issue again in 12/2020 and we opened a new TAC ticket for the same darn problem. SR690426903, not sure yet if the fix will be the same but the symptoms are the same so far.